Client Implementations Specialist

The Clearing House•Charlotte, NC

1d•Hybrid

About The Position

The Client Implementation Specialist’s will provide expertise leading onboarding and implementation activities for TCH systems, processes, and products and conducting in user acceptance testing (UAT). The Specialist will ensure high level of client satisfaction by driving seamless implementation and onboarding experiences for clients and stakeholders as well as quality assurance through thorough testing. The Client Implementation Specialist will understand and troubleshoot company products, services and systems. Determine and review project plans. Coordinate product needs between clients and company team members. About The Clearing House: The Clearing House (TCH) is a banking association and payments company that is owned by the largest commercial banks in the United States. TCH owns and operates the core payments system infrastructure in the US and is currently working to modernize that infrastructure by launching a new, ubiquitous, real-time payment system. TCH is the only private-sector ACH and wire operator in the US, clearing and settling nearly $2 trillion in US dollar payments each day, representing half of all commercial ACH and wire volume. TCH has provided critical services to the banking industry since 1853, and today, our core products facilitate services including Direct Deposit of payroll, bill payments, and check image exchange.

Requirements

Bachelor’s degree in computer science or related field with a minimum of 5 years of experience
Candidate requires minimum 3+ years of client onboarding and integration experience
Candidate requires minimum 3+ years of experience performing testing support for internally developed applications
Experience with Windows and Linux based distributed systems, IBM MQ and connect direct technologies
Definitive and fundamental understanding of XML language used in messaging
Must be detail oriented and organized in both thought and practice
Must be able to communicate ideas, both in written and verbal, in a clear, concise and professional manner, including technical writing skills
Ability to work with all levels within the organization
Strong attention to detail to ensure firm policies and procedures are adhered
Proficiency with MS Office applications including MS Project
Proven experience in user acceptance testing and/or system implementation
Strong understanding of software development lifecycles (SDLC) and quality assurance processes

Nice To Haves

Ability to build relationships, build consensus, negotiate solutions, and guide customers through their decision process is highly desirable

Responsibilities

Lead client onboarding and implementation activities, ensuring timely and successful adoption of systems or products
Develop certification plans that validate the business and technical requirements
Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage
Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution
Test new product software application or enhancements to existing software application
Maintain detailed documentation, including test results, defect logs, and testing/implementation metrics
Implement improvements in testing processes that reduce risk and drives efficiencies
Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns
Develop and deliver training materials, user guides, and support documentation for end-users
Conduct system configurations, data migrations, and customizations based on client requirements
Coordinate cross-functional teams to ensure all implementation milestones are met
Monitor and evaluate implementation success, collecting feedback for continuous improvement
Development of onboarding and implementations project plans
Development of test cases and supporting documentation against requirements experience
Ability to continuously enhance testing criteria and results reporting
As directed, undertake additional duties and responsibilities that may arise from time to time