Client Implementations Specialist

The Clearing House•Raleigh, NC

10d•Hybrid

About The Position

The Client Implementation Specialist will lead end-to-end implementation projects and circuit vendor onboarding for TCH systems, processes, and products, ensuring projects are delivered on time and aligned with business objectives. The Client Implementation Specialist will develop and manage project timelines, deliverables, risks, issues, and dependencies while coordinating cross-functional teams, circuit vendors, and key stakeholders throughout the project lifecycle. Serving as the primary point of contact, the Client Implementation Specialist will facilitate project meetings, communicate status, resolve issues, and drive action items through completion. This role will coordinate business and technical requirements between internal teams, clients, and circuit vendors; manage circuit provisioning and production delivery activities; and track vendor commitments and project dependencies. The Client Implementation Specialist will maintain an understanding of TCH products, services and network connectivity requirements to identify risks, address provisioning challenges, and ensure successful project delivery.

Requirements

Bachelor’s degree in computer science or related field with a minimum of 5 years of experience
Definitive and fundamental understanding of XML language used in messaging
Must be detail oriented and organized in both thought and practice
Must be able to communicate ideas, both in written and verbal, in a clear, concise and professional manner
Ability to work with all levels within the organization
Strong attention to detail to ensure firm policies and procedures are adhered
Proficiency with MS Office applications
Project Planning & Scheduling
Cross-Functional Team Leadership
Client Relationship Management

Nice To Haves

Ability to build relationships, build consensus, negotiate solutions, and guide customers through their decision process is highly desirable.

Responsibilities

Lead end-to-end implementation activities, ensuring timely and successful adoption of systems or products.
Develop certification plans that validate the business and technical requirements.
Collaborate with stakeholders and clients to define acceptance criteria and ensure comprehensive test coverage.
Project Status Reporting
Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution.
Implement improvements in processes that reduce risk and drives efficiencies.
Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns.
Coordinate cross-functional teams to ensure all implementation milestones are met.
Monitor and evaluate implementation success, collecting feedback for continuous improvement.
Development of onboarding and implementations project plans
As directed, undertake additional duties and responsibilities that may arise from time to time.