Client Implementation Manager (Remote Elligible)

First American • Usa, SC

2d • $85,000 - $113,300 • Remote

About The Position

Responsible for the implementation and effectiveness of products, services and technical or business systems, software, or solutions so that customers reach their desired outcomes using FA products. Develop project plans to define success for customers, manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations. Identify training needs, educate customers in best practices, and participate in onboarding activities to help customers maximize FA products and services. Coordinate and communicate timelines / status to clients, external partners, internal teams, management, and impacted groups.

Requirements

• Bachelor’s degree of equivalent combination of education and experience
• 8+ years of directly related experience
• Leadership skills with ability to build consensus among disparate groups
• Ability to manage multiple clients and projects/tasks simultaneously
• Strong customer service skills
• Strong internal communication skills including ability to work with various departments
• Strong background in Title Insurance, Mortgage, or related industry
• Strong knowledge of department operating systems/applications and software/applications that integrate with those systems
• Familiar with a variety of the field’s concepts, practices and procedures
• Strong interpersonal, relationship-building and teamwork skills
• Able to translate and communicate technical information to a nontechnical audience
• Self-motivated; self-starter
• Proficient in Microsoft Word, Excel and PowerPoint

Responsibilities

• Drive effective implementation/ onboarding processes.
• Build and sustain client relationships.
• Collaborate with management and internal teams to identify client needs and ensure appropriate follow-up.
• Identify, develop, and deliver training and education to clients
• Ensure accurate communication is disseminated across all stakeholders including internal teams, external partners and clients.
• Has responsibility throughout the client onboarding cycle including planning, setup, execution and management of assigned projects.
• Responsible for the initial system setup and provide troubleshooting support during the testing and implementation phase.
• Provide the highest levels of professional customer service throughout the project lifecycle/client relationship.
• Conduct online meetings/conference calls to orient clients, present new functionality, perform training and collaborate with clients about concerns.
• Develop implementation plans which include timelines and metrics for communication, marketing and training activities.
• Create and maintain a “source of truth” for impacted groups with respect to all value-added products and services available.
• Work closely with end user/client to understand and prioritize business goals and information needs.
• Accomplish objectives, identify and address future concepts, and implement best practices.

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level