Client HR Business Partner I - West

Paychex•Phoenix, AZ

46d•Hybrid

About The Position

Ensures overall client satisfaction with products and services. Works with a small client demographic or less complex client base to assist with HR needs. Maintains ongoing relationships with client contacts and is the primary point of contact for HR service. Collaborates with internal partners to ensure quality customer service and support.

Requirements

1-3 years of experience in HR, or the equivalent combination of education and experience.
Customer Service Experienced - Required
Communication Experienced - Required
Problem Solving - Required
Customer Relationship Management - Required
Resilience Experienced - Required
Business Acumen Experienced - Required
Cross-Functional Collaboration - Required
Negotiation - Required

Nice To Haves

Bachelor's Degree - Preferred
Consideration may be given to a candidate with experience in lieu of a degree.

Responsibilities

Services clients remotely and in-person and provides consultative guidance to ensure appropriate resolution of client issues.
Partner with internal departments/subject matter experts to deliver actionable responses or plans to client concerns.
Provides consultative guidance and advice to clients in Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement.
May support clients with the set-up of EPLI insurance with the assistance of other internal business partners.
May conduct open enrollment meetings for clients, advising on benefit plan selection and contribution strategies.
Communicates and interprets HR policies and procedures while providing remedies for employee relations issues. Seeks appropriate guidance and support from HR Coach as applicable.
Provides turnover analysis action planning and offers unemployment escalation assistance.
Maintains an awareness of HR trends and conducts training based on available resources.
Promotes high-quality customer service to clients.