Client HR Business Partner I

Paychex•City of Rochester, NY

About The Position

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview Ensures overall client satisfaction with products and services. Works with a small client demographic or less complex client base to assist with HR needs. Maintains ongoing relationships with client contacts and is the primary point of contact for HR service. Collaborates with internal partners to ensure quality customer service and support.

Requirements

1-3 years of experience in HR, or the equivalent combination of education and experience.
Consideration may be given to a candidate with experience in lieu of a degree.

Nice To Haves

Bachelor's Degree
Customer Service
Planning
Operations
Management
Research
Employee Relations
Performance Management
Employee Engagement
Employment Practices Liability
Support Services
Labor Law
Paychex
Human Resource Strategy
Employee Relations Investigations
Auditing

Responsibilities

Services clients remotely and in-person and provides consultative guidance to ensure appropriate resolution of client issues.
Partner with internal departments/subject matter experts to deliver actionable responses or plans to client concerns.
Provides consultative guidance and advice to clients in Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement.
May support PEO clients with the set-up of EPLI insurance with the assistance of other internal business partners.
May conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies.
Communicates and interprets HR policies and procedures while providing remedies for employee relations issues. Seeks appropriate guidance and support from HR Coach as applicable.
Provides turnover analysis action planning and offers unemployment escalation assistance.
Maintains an awareness of HR trends and conducts training based on available resources.
Promotes high-quality customer service to clients.