Client HR Business Advisor I

Paychex•Irving, TX

About The Position

Paychex is revolutionizing workforce management by integrating payroll, HR, benefits, and advisory services into a unified HCM platform. As Paychex and Paycor merge, we are combining cutting-edge technology, data-driven insights, AI, and human expertise to empower organizations to operate more efficiently, support their employees, and achieve superior business results. This is a dynamic period to join our team as we continue to drive innovation, streamline client experiences, and define the future of work. At Paychex, you will find opportunities for career advancement, the chance to make a significant impact, and the ability to be part of a larger mission as One Paychex. This role involves providing expert consultation to clients on human resource matters, best practices, and employee handbook options. It also requires addressing and identifying compliance concerns related to state and federal employment laws, ensuring clients remain informed and compliant.

Requirements

1 year of experience in Client Service, Human Resources, HR Education, or combination of all.

Nice To Haves

Associate's Degree
Innovation
Consulting
Customer Service
Operations
Communication
Outbound Calls
Billing
Labor Law
Overcoming Objections
Human Resource Management
Call Center Experience
Content Creation
Inbound Calls
New Product Development
Research And Development

Responsibilities

Advises clients regarding human resources matters, best practices, and employee handbook options.
Addresses and resolves client inquiries and concerns about human resources and employment law, utilizing appropriate resources.
Builds strong client relationships and provides high-quality service to maintain high client satisfaction and retention.
Maintains knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.
Offers innovative solutions or overcomes objections when resolving problems.
Proactively and reactively follow up with clients as necessary regarding any HR or employment law topic.
Supports client handbook creation and changes by partnering with clients to gather relevant information.
Fields inbound and makes outbound calls to support clients with available products and services.
Evaluates and responds to inquiries regarding client billing and account information.
Participates in special projects as assigned.