Client Growth Director

ICP•Atlanta, GA

About The Position

The Client Growth Director owns the commercial relationship for a portfolio of ICP's assigned accounts and is responsible for the booking number. The role exists to create value and convert opportunities by bringing commercially led strategic thinking. CGD should have a sharp POV of their client, the context they operate in, the value & Solutions ICP can provide and full visibility of the whitespace – beyond existing projects and stakeholders. The Client Growth Director engages at key points of the client lifecycle, nurturing trust and partnering with the Engagement Lead's delivery team. The CGD leads key growth conversations across full spectrum of stakeholders. The role sits within the Sales organisation. The CGD leads and is accountable for commercial growth across the portfolio - renewals, upsell and cross-sell. The operating model is deliberately advisory and collaborative, rather than transactional. Delivery, revenue recognition and client satisfaction are owned by the Engagement Lead, with whom the Client Growth Director works as a genuine partner. The role exists to industrialise existing-account growth: to convert the whitespace of our accounts into a repeatable, well-qualified pipeline. This role will report to the Chief Revenue Officer and Growth Partner and will collaborate with cross-functional teams across ICP. As part of the FY27 operating model, we are creating 2 distinct remits: Growth and Delivery. The Client Growth Director (Growth / CRO) owns the commercial relationships, growth pipeline and account growth. The Engagement Lead (Delivery / CCO) owns delivery, revenue recognition, margin improvement and client satisfaction (NPS). The two co-own each account with one number each. Account growth is driven by the ICP Whitespace methodology, and HubSpot is the single backbone for accounts, contacts, opportunities and the whitespace heatmap.

Requirements

Proven track record building senior, trusted relationships in an enterprise, consultative account management or advisory environment, and consistently growing existing accounts through upsell and cross-sell.
Experience owning complex, multi-stakeholder commercial processes and negotiating MSAs, SOWs and commercial terms with Legal, Finance and Procurement.
Comfort bringing an independent point of view to senior client stakeholders, grounded in genuine subject-matter credibility rather than a purely transactional sales approach.
Strong CRM discipline (HubSpot preferred) and reliable forecasting.
Comfort operating in a split growth / delivery model, partnering closely with delivery leads as equals.

Nice To Haves

Domain knowledge in content operations and associated technology platforms DAM / PIM / PXM, digital shelf, creative operations, marketing technology or adjacent fields.

Responsibilities

Be a trusted growth advisor
Proactively bring a commercial POV to clients - anchored in their client context, industry trends, best practices, project to date, and ideas for how ICP could support them. Growth conversations should originate from insights as often as from a gap in the whitespace map.
Engage across the relationship lifecycle, not only around commercial moments: check in during key delivery, understand emerging client priorities early, and be a visible, known presence to senior stakeholders.
Act as a credible senior counterpart to client executives — someone they would call with a strategic question, not only someone who calls them with a proposal.
Serve as a credible executive partner to senior client stakeholders, continuously introducing fresh perspectives, emerging industry trends, and practical solutions that create value, rather than waiting for clients to define the brief.
Develop and own relationships across the account's full whitespace roster (Solution Area x Service Line buying centres), so that ICP is seen as a genuine thought partner throughout the client organisation, not just in the buying centre closest to the current engagement.
Map and maintain client decision makers, budget holders, influencers, champions and blockers; identify and cultivate executive sponsors.
Own and maintain the account's whitespace in HubSpot: value opportunity, current penetration and target, as a living account-planning tool, not just a pipeline tracker.
Carry and deliver an annual commercial growth target across the assigned portfolio, driven by renewals, upsell and cross-sell. Protect the base and expand it.
The GCD performance is measured on signed engagements (bookings), not on delivered revenue or margin.
Own the commercial number for each account and forecast it with discipline.
Shape well-structured, profitable engagements: scope, pricing and terms that work at target margin, in partnership with the Solution Specialist and the Engagement Lead. Growth that cannot be delivered well is not a win for the client or for ICP.
Run structured account planning and growth reviews on a regular cadence, prioritising highest-value opportunities and tracking progress against FY27 growth targets.
Owns the end-to-end commercial process for assigned accounts, from opportunity shaping to agreement, applying a consistent qualification approach and keeping a clear path to agreement on live opportunities.
Work with Solution Specialists to shape solutions and build proposals; own the commercial narrative, pricing and negotiation.
Lead commercial discussions with the client and manage internal and client-side Legal, Finance and InfoSec on MSAs, contracts, SOWs, order forms and security / compliance reviews.
Uphold pricing and discount governance; secure approvals and escalate deviations per policy.
Work hand-in-hand with the Engagement Lead, who owns delivery and revenue and is measured on NPS and margin improvement, treating delivery health as shared context.
Convene and co-chair Quarterly Business Reviews (QBRs) for assigned clients: the Engagement Lead presents engagement & delivery status, and the Client Growth Director brings forward strategic ideas, expansion thinking and next-phase work grounded in the client's own priorities.
Ensure a clean handover on every new engagement, so delivery starts from a complete picture of scope, commercials, assumptions and stakeholders.
Monitor account health and renewal / churn risk jointly with the Engagement Lead, and act early on relationship or commercial risk.
Operate as a growth connector across ICP — Solution Specialists, Marketing, Delivery, Finance, Partner Manager, treating strong internal collaboration as a defining strength of the role, not an administrative afterthought.
Work with Marketing to ensure every whitespace roster has the right contacts mapped, close coverage gaps in high-opportunity cells, and feed account intelligence back so campaigns and content stay tied to real client priorities.
Bring the right internal expertise to the client at the right time, pulling in Solution Specialists, subject-matter experts or partners proactively, rather than defaulting to a single point of contact model.
Maintain healthy pipeline coverage against target, building coverage ahead of need.
Keep HubSpot accurate and current as the single system of record: accounts, contacts, whitespace cells, opportunities, next steps, close dates and forecast.
Provide accurate, disciplined weekly forecasting and keep the personal dashboard current.
Owns account cash health, including ageing receivables, in partnership with Finance to protect cash and DSO.
File and maintain all commercial documents (contracts, POs, SOWs, order forms) in the correct systems and complete a structured handover of signed documentation to the Engagement Lead.
Ensure commercial compliance (approvals, signatures, data / privacy and security terms) on every deal