Client Financial Representative

Fairview Health Services•St. Paul, MN

4d•Remote

About The Position

Fairview is looking to hire a Customer Financial Services (CFS) Representative to join our team. This is a full-time position, working 80 hours every two weeks, and is benefit eligible. This position offers the flexibility to work in a home-based environment while supporting patients with their financial and billing needs. The ideal candidate will bring strong customer service and communication skills, attention to detail, and the ability to work independently while remaining connected to a collaborative team. The Customer Financial Services (CFS) Representative supports billing and collections for inpatient and outpatient accounts and helps resolve complex customer service issues in partnership with client stakeholders. This role plays a key part in ensuring accurate and timely reimbursement by verifying insurance and following up on clients. The representative works closely with the Supervisor to maintain efficient workflows and high-quality service.

Requirements

3 years patient financial experience including registration and working with insurance companies

Responsibilities

Review and respond to claim rejections, requests for documentation, and payment discrepancies from internal and external sources.
Answer emails and respond to client calls related to billing inquiries and account discrepancies.
Conduct detailed research on client and patient accounts to resolve billing and past due balances to help reduce aging receivables and avoid preventable losses (e.g., missed filing deadlines)
Identify and escalate trends and recurring issues in billing to uncover system issues.
Review and resolve errors in billing work queues.
Respond to inquiries regarding statements, balances and account discrepancies in a professional and timely manner.
Partner with clients to obtain required billing and coding information.
Collaborate with internal teams including billing and customer service to resolve complex issues.
Add manual charges as needed, ensuring accuracy and compliance.
Verify insurance benefits to support accurate billing and maximize reimbursement
Maintain accurate records of all corrections and communication for audit and compliance purposes.