2027 Client Experience Summer Internship Program

UWM•Pontiac, MI

7d•Onsite

About The Position

UWM's 12-week internship program offers an immersive experience with around 200 interns, job shadowing, access to senior leaders, and extensive networking opportunities. Experience our one-of-a-kind workplace that thrives on collaboration, teamwork, and innovation. This internship is designed to give you a running start, not one that has you running errands. Our Client Experience team is focused on fostering strong interactions between UWM team members and our clients. At UWM, we prioritize building relationships over transactions and are committed to delivering exceptional client experience in every interaction. The team is composed of several specialized divisions, including but not limited to Client Outreach, Speech Analytics, CX Analytics and Welcome Associates. As a Summer Team Member in CX, you will have the opportunity to make a meaningful impact on our teams and clients.

Requirements

Graduating with a bachelor’s degree in 2027 or 2028 (current junior/senior status)
Pursuing a degree in Hospitality , Communications , Human Resources , Psychology , or relevant degrees.
The ability to work Monday thru Friday, 40-hours a week, fully on-site in Pontiac, MI from May 17th - August 6th
An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry
Ability to thrive in a team environment
A strong work ethic
A drive to succeed

Responsibilities

Gain insights into each division within our CX Team.
Develop expertise in UWM’s products, services and technologies for our clients.
Programming speech analytics and build reporting for business lanes as it pertains to conversational analytics.
Audit and analyze CX metrics across multiple business units and give feedback.
Analyze Client Request reporting for business units.
Build CX training material.
Apply your skills to improve processes and enhance workflow.
Share ideas, provide suggestions and drive impactful changes.
Design and present business initiatives to leadership.

Benefits

Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house urgent care, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi