Part-Time Client Experience Specialist

The Council on Recovery • Houston, TX

7h • Onsite

About The Position

The Part-Time Client Experience Specialist provides front desk coverage during assigned evening and weekend hours, serving as the first point of contact for guests and visitors. This role ensures a welcoming, safe, and professional environment while supporting daily operations and maintaining confidentiality and compliance standards in alignment with The Council on Recovery’s mission.

Requirements

• High school diploma or equivalent required
• Basic computer and office technology skills
• Ability to work evening and weekend shifts as scheduled
• Professional communication skills
• Attention to detail and confidentiality
• Reliability and dependability
• Ability to work independently
• Team-oriented mindset
• Customer Service
• Critical thinking and problem solving

Nice To Haves

• Customer service or front desk experience preferred
• Knowledge of confidentiality requirements (HIPAA/PHI/PII preferred)

Responsibilities

• Greet guests and visitors and respond to inquiries in a professional and courteous manner
• Answer phones and monitor email during scheduled shifts
• Provide general information regarding The Council on Recovery’s programs, services, and resources
• Maintain strict compliance with HIPAA, PHI, and PII confidentiality requirements
• Perform administrative duties including copying, scanning, printing, shredding, and filing
• Monitor inventory and restock supplies as needed
• Maintain cleanliness and organization of the Welcome Center
• Prepare coffee and maintain hospitality areas according to established procedures
• Perform building closing procedures and next day preparation during assigned shifts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED