Client Experience Specialist

Acquisition.com • Las Vegas, NV

9d • Remote

About The Position

The Client Experience Specialist (T2) is a mid-level execution role within the Client Experience team responsible for delivering fast, accurate, and high-quality support across client interactions for our Advisory Practice. You will operate with autonomy, owning more complex client issues and resolving them end-to-end. This role is focused on doing. You are managing a high volume of live client conversations, navigating systems, and solving problems in real time while maintaining a high standard of communication and professionalism. You are not the final escalation point, but you are expected to resolve the majority of issues without handoff. Your ability to think critically, communicate clearly, and operate within defined systems directly impacts client satisfaction and overall experience quality.

Requirements

• 2+ years of B2B client experience across customer support, client success, account management, business development, or similar client-facing roles within advisory, coaching, live events, or other high-touch environments
• Proven ability to manage complex ticket queues within HubSpot Service Hub or similar ticketing tools, consistently meeting strict SLAs while handling competing priorities
• Experience working in service industries such as hospitality, retail, restaurant, or healthcare
• Excellent written and verbal communication skills with a high level of professionalism in client-facing situations
• Highly organized with strong problem-solving skills and sound judgment in a fast-paced, execution-focused environment
• Technology and AI-forward mindset with a willingness to learn new tools and systems quickly

Responsibilities

• Own daily client support across all channels, including queue management, prioritization, and SLA adherence
• Respond to clients with clear, empathetic, and solutions-oriented communication, resolving issues end-to-end
• Investigate and troubleshoot medium-complexity and high-priority issues, escalating when appropriate
• Maintain accurate documentation and execute workflows in HubSpot to ensure operational consistency
• Collaborate cross-functionally to resolve billing, product, and event-related inquiries
• Support client communication and logistics tied to events, workshops, and program delivery
• Identify recurring issues and communicate insights to improve systems and reduce future tickets
• Execute low-risk failed payment outreach and document outcomes within defined processes

Benefits

• Flexible Unlimited Paid Time Off and Company-wide Holidays
• Employer sponsored Medical, Dental, & Vision plans
• $1,950 annual Employer HSA contribution
• FSA options including dependent care
• Employee assistance program and mental health resources
• Employer match program for 401(k), eligible for both Traditional and Roth accounts
• $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!
• Access to a state of the art gym at our HQ in Las Vegas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed