Client Experience Specialist
About The Position
Each day, hundreds of people seek our help getting disability benefits or insurance compensation. They’re intimidated by the process, unsure where to turn, and desperate for good advice. As part of our Client Experience team, your job is to get them on the right path. You’ll spend each day communicating on the phone with clients to understand their situation, figure out whether we can help them, and advise them on the next steps. You'll become an expert on a complex and interesting field, learn to rapidly navigate our internal tech platforms and tools (Salesforce, etc.), and help hundreds of ordinary people (each with a unique story) every week. You’ll be measured by and compensated for the impact you have on our clients. This job is different from traditional customer service or sales: Our service is totally free, and clients are desperate for our help — so you'll rarely talk to an angry customer. The conversations are deeply rewarding, and clients are profoundly grateful. You will have to navigate conversations on deeply personal and sad topics, gently but quickly offer guidance, and handle many different interactions over the course of a day. Please note: You don’t need any prior legal knowledge or experience to excel in this job.
Requirements
- At least three years of professional work experience.
- Succeeded in jobs that involve talking to customers all day (CX, sales, support, hospitality, etc.).
- Care about people and can interact with folks from all walks of life.
- Able to simultaneously be supportive to a person in crisis and quickly drive a conversation.
- A quick learner and a competent writer.
- Able to master complex new topics and platforms when given instruction and support.
Nice To Haves
- Had a metrics-driven role and exceeded the goals set for you and outperformed your peers.
- Previously worked at a high volume, high-performing service/sales/support team from a company known for great customer service.
- From a background that’s underrepresented in tech.
Responsibilities
- Communicate on the phone with clients to understand their situation.
- Determine if Atticus can help clients.
- Advise clients on the next steps.
- Become an expert on a complex and interesting field.
- Rapidly navigate internal tech platforms and tools (Salesforce, etc.).
- Help hundreds of ordinary people each week.
- Navigate conversations on deeply personal and sad topics.
- Gently but quickly offer guidance.
- Handle many different interactions over the course of a day.
Benefits
- Equity
- Bonus
- Medical and dental insurance with 100% of employee premiums covered
- 15 vacation days
- ~20 paid holidays each year (including two weeks at end-of-year)
- Free membership to OneMedical
- $600/year stipend for internet service
- $1,000 reimbursable stipend for education and training outside of work
- Up to $1,200/year student loan repayment assistance
- 401(k)
- Optional HSA/FSA
- Humble, thoughtful, smart, fun colleagues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
