Client Experience Specialist

All Pets Veterinary Hospital•Nashua, NH

1d•Onsite

About The Position

All Pets Veterinary Hospital is seeking an experienced veterinary receptionist who wants to feel valued for the work they do and make a difference in peoples' lives and their pets. They are a fun-loving, busy, well-oiled machine, super organized, peaceful, practice seeking a likeminded teammate. If you are driven to succeed in a position that rewards through building customer connections, you thrive in a busy environment, seek a career where your contributions help strengthen the human-animal bond and you are eager to learn, you may be the team member we are seeking!

Requirements

A minimum 1 year of veterinary industry experience required
Compassionate, calm, team player, multi-tasker, and strong communicator
Highly organized and possesses computer skills
Excellent reading/comprehension/legible writing skills
Self-starter with the desire to continue to advance your knowledge and skillset.

Responsibilities

Greet and welcome clients and patients personally by name, answer their questions, and triage concerns.
Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience.
Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s).
Recognize and triage medical concerns so urgent needs are addressed in a timely manner.
Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises.
May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses