Client Experience Project Administrator - Ent

Connection•Tallahassee, FL

1d•$60,000 - $76,410

About The Position

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Requirements

Associate's Degree or the equivalent combination of education and work experience
Intermediate to advanced Excel skills with ability to create charts, subtotals, pivot tables, etc.
Working knowledge of Traxx/MarkITPlace enterprise system with ability to maintain orders and read ETA dates from vendors required
Working knowledge of applications used to manage and track value added services activities
Intermediate to advanced working knowledge of Microsoft Office suite (Outlook, Word, Access, PowerPoint, etc.)
Understanding of the lifecycle of a customer order with some order processing experience
Knowledge of Enterprise sales organization and sales process
Understanding of Supply Chain Management process
Demonstrated knowledge of the project coordination process, including a clear understanding of the role played by each team
Organized with ability to multitask with competing priorities and deadlines
Excellent communication skills with ability to converse in a professional manner with customers, ask difficult questions that are critical to project success, and question answers provided by production resources
Detail oriented with ability to drill down several layers to get the core issues
Flexible in adapting to changing conditions and priorities
Reliable with ability to perform the duties of the role in the time required
Excellent reasoning and comprehension skills with ability to understand and follow complex directions
Strong skills to anticipate and manage customer expectations by gathering information and executing in a rapid growing, fast-paced environment, this includes pre-sales, during the sale process, and post-sale activities.
Learning agility to increase knowledge in all areas needed to be successful in this role
Organized with ability to multitask with competing priorities and deadlines, while keeping stress level at a minimum
Ability to document procedures and train others
Ability to consistently present Connection in a positive professional manner to our customers

Responsibilities

Serves as direct contact between partner, PM, PMO office, Sales, Sales Operations and clients to coordinate all business requirements -orders, SLAs, projects, reports, pre and post account management, communication. Manages inquiries and escalations.
Works with Project Manager and Client Experience stocking team to manage product needs, availability and delivery
Manages all aspects of the product delivery including tracking, scheduling deliveries and managing returns back to partner warehouse
Directly engages, schedules and follows up with service partners for project work
Works with Client Experience and IAM on RMA and DOA products and coordinates order fulfillment for replacements
Validates the data and coordinates delivery of all required client reports
Prepares reporting by validating key data points; coordinates delivery of all required client reports
Provides daily shipping report for tracking, serial numbers and asset tags as applicable
Provides weekly inventory report with totals in the partner warehouse with details on status of product
Works with Enterprise Sales team and distribution partner on order fulfillment and status updates for all client orders in configuration lab or at a distribution partner.
Works with TIDC team and Product Management team on order fulfillment and status updates for all customer orders in configuration lab or at a distribution partner.
Requests sku creation and enters orders for spare parts as needed
Arranges delivery requirements as specified in project documents and addresses delivery issues
Works with Sales team to problem solve scheduling conflicts
Participates in customer conference calls to define services and schedules
Ensures project coordination teams are keeping all parties informed of status of current projects
Provides management with input regarding improvement opportunities