Client Experience Specialist - Ent

Connection•Remote, TX

1d•$23 - $29

About The Position

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Requirements

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA.
Understanding of shipment cutoff times for all major distribution partners and carriers
Proactive communication to client on order placements including order ETA and back order information at time of order placement.
Escalates cost changes/EOL to Sales Operations Advisor or IAM
Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team.
Assists with quotes for accounts with established pricing.
Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders
Researches open orders and provide ETA information to clients in a report format.
Switches suppliers or recommends replacement products with input from sales team.
Enters and updates order information in the system for all team members to access.
Uses established tools to provide the customer with any one off or scheduled report
Works with Sales team on any complex requests on open orders or reports
Works with management on any request that falls outside the scope of any existing report
Responds to client email requests for tracking, serial numbers, packing slips and other
Initiates returned merchandise process
Educates the client on the RMA creation and enters RMA in the system
Escalates all RMA requests to Customer Service
Performs all other duties or special projects as assigned.