Client Experience Operations Manager

Zeta Global•New York, NY

4d•Hybrid

About The Position

We are seeking a detail-oriented Client Experience Operations Manager to support the execution and operational management of various media projects. This role sits at the intersection of media strategy, analytics, and data cloud, ensuring measurement solutions are executed accurately, tracking is implemented correctly, and documentation/project management is clear and communicated to responsible parties. The ideal candidate has 3–5 years of digital marketing or media operations experience, understands digital tagging frameworks, and is familiar with customer journey attribution concepts across multiple marketing channels. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.

Requirements

3–5 years of experience in digital media operations, marketing operations, or campaign management.
Experience working with digital tagging and tracking frameworks.
Familiarity with customer journey attribution concepts and multi-channel measurement.
Strong project management and organizational skills.
Ability to coordinate across media, analytics, and technology teams.

Nice To Haves

Experience with tag management
Familiarity with analytics and reporting platforms such as Google Analytics or Adobe Analytics.
Experience working with media platforms such as Google Campaign Manager 360 or The Trade Desk.
Knowledge of marketing attribution tools or media measurement platforms.

Responsibilities

Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projects
Track campaign milestones, dependencies, and risks across cross-functional teams.
Support implementation and QA of tracking tags across media platforms and websites.
Ensure campaign tagging follows established taxonomy and naming conventions.
Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies.
Assist with documentation of tagging standards and best practices.
Maintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch).
Support integration of media tracking data into attribution and reporting frameworks.
Partner with analytics teams to ensure media data aligns with broader customer journey measurement.
Maintain campaign documentation, workflows, and tracking implementation guides.
Identify opportunities to improve operational efficiency across campaign setup and reporting.
Ensure compliance with internal data governance and marketing technology standards.