Client Experience & Office Assistant

Wheeler Trigg Odonnell LLP•Denver, CO

25d•$50,000 - $60,000•Onsite

About The Position

The Client Experience & Office Assistant supports the day-to-day operations of the firm's reception, conference rooms, client-facing spaces, and office services functions. Working closely with the Hospitality and Administrative Teams, this role helps keep the office welcoming, organized, professional, and ready for business. The position combines front-of-house client service with behind-the-scenes office support, including greeting visitors, preparing conference rooms, distributing mail, stocking supplies, and assisting with document production. It requires exceptional attention to detail, professionalism, a positive and service-oriented attitude, initiative, and dependability. Wheeler Trigg O’Donnell is a Denver-based trial law firm established in 1998. The firm represents sophisticated clients in high-stakes civil trials, appeals, and related litigation. This full-time, non-exempt position is fully onsite in the firm's Denver office, with a Monday-through-Friday schedule from 8:00 a.m. to 5:00 p.m., including lunch. Overtime is paid at 1.5 times the hourly rate for hours worked beyond 40 in a Sunday-through-Saturday work week. The annual salary range is $50,000–$60,000, commensurate with education and experience. The firm offers standard benefits including health insurance, a 401(k) contribution, paid time off, and potential annual bonuses based on firm performance.

Requirements

High school diploma or equivalent required.
One to three years of experience in reception/front desk, customer service, retail, or another service-oriented environment preferred.
Genuine enjoyment of serving others and making people feel welcome.
Polished appearance, strong presence, and outstanding interpersonal skills.
Exceptional attention to detail, including names, timing, presentation, and follow-through.
Calm, upbeat, and solution-oriented attitude, including on busy days.
Willingness to take initiative, work independently, step in where needed, and accept direction.
Clear, articulate, and warm communication skills in person and over the phone.
Discretion and judgment, with respect for confidentiality and professionalism in a legal environment.
Familiarity with Microsoft Office, calendaring and scheduling, phone systems, and other office technology.
Flexibility to work extended hours when business needs require.
Strong punctuality and dependability.

Nice To Haves

Additional education or training.
Prior experience in hospitality, hotel concierge, luxury service, or other client-facing roles is strongly preferred.

Responsibilities

Greet clients, guests, vendors, and employees in a friendly and professional manner.
Answer and route incoming telephone calls and provide accurate information as appropriate.
Assist with visitor arrivals, appointments, and other front-desk needs.
Provide courteous and responsive service to internal and external clients.
Help ensure reception and other client-facing spaces are welcoming and professionally presented.
Assist attorneys and administrative staff with client and guest needs.
Assist with conference room scheduling, meeting preparation, and hospitality, including room setup, materials, food and beverage service, catering, basic technology support, and room resets.
Conduct regular walkthroughs and restock conference rooms, reception, kitchens, break areas, and other shared spaces to keep them clean, organized, well-stocked, and ready for use.
Assist with firm meetings, client events, and special functions, including setup, service, and cleanup.
Promptly address or report facility, technology, supply, or other issues affecting meeting spaces or the client and guest experience.
Provide office services and administrative support to attorneys and staff.
Process and distribute mail, packages, deliveries, and courier shipments.
Assist with copying, scanning, printing, binding, and other document-production needs.
Maintain office and hospitality supplies, inventory, equipment, and shared work areas.
Assist with office moves, workstation setups, special projects, and backup coverage across administrative and office services functions.
Handle documents, schedules, and confidential information accurately and discreetly.