Client Experience Manager, Anatomic Pathology Services

Labcorp•Washington, DC

1d•$90,000 - $110,000•Remote

About The Position

LabCorp is seeking a remote Anatomic Pathology Client Experience Manager to join our team. Due to travel requirements, this position will be based out of Washington, Oregon, or California. This position will require 30-40% travel. The role involves supervising the day-to-day operations of the AP Client Experience department, ensuring accurate and timely performance and reporting of laboratory tests. The manager will directly supervise, train, and mentor laboratory personnel, monitor daily workflow, and research/resolve production errors. A key aspect of the role is engaging in continuous process and service level improvements, ensuring equipment maintenance through Quality Control, and preparing/maintaining Quality Assurance records. The position also involves evaluating new process improvements, providing coaching and feedback to direct reports, and ensuring compliance with state and federal regulations. Administrative duties include managing policies and procedures, and processing payroll and personnel files. The role also entails leading a multi-site team that supports providers, patients, and stakeholders.

Requirements

High School Diploma or GED Equivalent
5 years or more of experience in client services, operations, or laboratory support within healthcare environment
3 years or more of Leadership experience
Strong understanding of laboratory workflows, including accessioning, reporting, and client communications
Demonstrated commitment to exceptional client service, with a strong customer focus and the ability to engage with empathy and sensitivity when supporting patients and healthcare providers.
Demonstrated leadership experience managing teams, ideally across multiple locations
Proven ability to drive process standardization and operational improvement initiatives
Excellent communication, problem-solving, and stakeholder management skills
Highly self-motivated and resourceful, with the ability to work independently, take initiative, and demonstrate persistence in driving tasks and resolving challenges.

Nice To Haves

Current or prior Labcorp experience
5 years or more of experience within Anatomic Pathology

Responsibilities

Supervise the day to day operations of the AP Client Experience department
Ensure laboratory tests are accurately performed and results are reported in a timely manner
Directly supervise, train, and mentor laboratory personnel of the department
Monitor daily workflow in the lab
Research and resolve any production errors while escalating when necessary
Engage in continuous process and service level improvements
Ensure all equipment is being properly maintained through Quality Control
Prepare and maintain Quality Assurance records and documents
Evaluate new process improvements and make appropriate recommendations
Meet regularly with direct reports to provide coaching and feedback for their development
Ensure all work is in accordance with state and Federal regulations
Responsible for administering and managing policies and procedures
Process and maintain payroll and personnel files
Leading a multi-site team that supports providers, patients and stakeholders