Sr Client Experience Lead

Heyday Skincare Corporate•Dunwoody, GA

14h•Onsite

About The Position

At Heyday, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. About the Role As the Senior Client Experience Lead, you will be a key player in ensuring the success of our shop. You will work closely with the Store Manager to provide a world-class experience for our clients. Your role will focus on leading the team during shifts, ensuring that every client receives exceptional service, and maintaining the overall operations of the shop.

Requirements

Exceptional customer service and problem-solving skills.
Confidence in recommending memberships, packages, and products.
The ability to manage multiple tasks efficiently within a fast-paced environment.
A proactive approach, taking initiative and executing tasks independently.
Excellent communication skills (both verbal and written) and the ability to collaborate with diverse personalities.
A positive, can-do attitude.
A friendly and professional phone and email etiquette.
Outstanding organizational skills.
Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Responsibilities

Deliver top-notch client service and hospitality, setting the standard for the entire shop.
Collaborate with the Store Manager to handle schedule adjustments, ensuring efficient operations.
Manage Skin Therapist appointments within our booking system, ensuring balance and optimization.
Supervise on-shift staff, including deployment, delegation, and troubleshooting.
Assist in daily shop tasks and projects, including cleaning, laundry, and preparation.
Skillfully open and close the shop.
Demonstrate product knowledge, support restocking efforts, and manage inventory.
Offer real-time feedback on task-related skills.
Maintain a positive attitude and take initiative.
Contribute to the training and coaching of new team members.
Uphold the distinctive Heyday aesthetic, ambiance, atmosphere, and culture
Drive revenue through scheduling optimization and shop utilization.
Partner with Marketing to develop new client acquisition
Identify and develop high-potential employees to create a bench of talent across all roles.
Onboard, develop, and train all new employees from Shop Attendant to Host to Client Experience Lead.
Provide in-the-moment and developmental feedback and coaching to all team members to set and achieve goals.