Client Experience & Events Coordinator

KI•Chicago, IL

2d•Onsite

About The Position

We're looking for an energetic, detail-oriented, and relationship-driven Client Experience & Events Coordinator to create exceptional experiences for visitors to our Chicago Inspiration Center in the heart of Fulton Market. Our Chicago location welcomes local, regional, and national guests and serves as an important expression of the KI brand. In this highly visible role, you'll help ensure every client visit, showroom tour, event, and interaction is engaging, seamless, and memorable. The salary range for this position is between $28-34/hour based on candidate skillset and experience. If you enjoy building relationships, planning events, creating welcoming environments, and working at the intersection of design, hospitality, and business, we'd love to hear from you.

Requirements

Associate's or Bachelor's degree in Interior Design, Business Administration, or a related field
2 to 5 years of experience in a client-facing role
Strong organizational skills and exceptional attention to detail
Outstanding verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office Suite

Nice To Haves

Event planning or coordination experience
Commercial furniture, architecture, design, or related industry experience
Salesforce experience
Passion for hospitality, client service, and creating memorable experiences

Responsibilities

Deliver Exceptional Client Experiences: Welcome clients, dealers, designers, architects, and guests to the Inspiration Center. Coordinate and prepare for client visits, meetings, tours, and presentations. Create personalized experiences through thoughtful planning, hospitality, and attention to detail. Assist with showroom tours and product demonstrations. Coordinate presentation materials, digital signage, and visitor communications. Anticipate client needs and proactively resolve issues. Manage client gifts and showroom sample requests.
Plan and Execute Memorable Events: Coordinate Lunch & Learns, CEUs, networking events, happy hours, and other client engagement activities. Partner with sales, design, and marketing teams to deliver impactful experiences. Manage invitations, guest lists, vendors, catering, décor, setup, and follow-up activities. Support KI's presence at trade shows and industry events. Assist with the annual Fulton Market Design Days experience.
Serve as a Brand Ambassador: Maintain an organized, welcoming, and inspiring showroom environment. Ensure the Inspiration Center consistently reflects KI's brand standards and client experience expectations. Manage product libraries, sample inventory, and showroom resources. Coordinate showroom schedules, tours, and appointments. Gather visitor insights and share recommendations to continually enhance the customer experience.
Support Business Operations: Provide administrative support to local sales and leadership teams. Manage budgets, invoices, expense reports, and reporting metrics. Utilize Salesforce and other systems to track visitor engagement, events, and showroom activity.