Client Experience Coordinator

North Shore Pediatric Therapy • Deerfield, IL

4d • Hybrid

About The Position

At North Shore Pediatric Therapy, the Family Child Advocate (FCA) is the person who makes families' weeks easier by being the calm in the chaos, the voice of reassurance, and the behind-the-scenes orchestrator ensuring every child gets the care they deserve and every clinician walks into a day that runs smoothly. FCAs are trusted partners to families, real-time problem solvers, and key players in providing the exceptional experience NSPT is known for. This is a full-time, in-center position with a schedule of 7:00 AM – 3:30 PM, with one day each week requiring a 9:30 AM – 6:00 PM schedule. Approximately 50% of your time will be spent in the community building relationships. Every hour of therapy counts, and you make those moments possible by keeping schedules full, communication clear, and families supported. This role is meaningful as you are shaping a family’s entire experience of therapy, building real relationships with families, and playing a vital part in helping kids access the care they need.

Requirements

• Natural helper who finds joy in making someone’s day smoother
• Multitasker who can juggle 10 moving pieces without losing the warmth in their voice
• Communicator who knows how to spin chaos into clarity
• Schedules-and-systems thinker who loves finding the fastest path to a solution
• Relationship-builder who wants families to feel seen, supported, and appreciated

Responsibilities

• Be the go-to support for families (schedule changes, questions, updates)
• Turn cancellations into makeups and keep schedules running smoothly
• Make real-time adjustments as things shift
• Partner with Clinical Directors and therapists
• Keep the clinic organized, stocked, and running efficiently
• Support local outreach efforts (schools, events, community partners)
• Help coordinate and host tours for prospective families
• Assist with center events and family engagement initiatives
• Drive online reputation (reviews, testimonials, family follow-ups)
• Partner with leadership on simple, high-impact marketing efforts
• Be the face of the center in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed