Client Experience Coordinator

Ohio Desk Company • Cleveland, OH

6d • Onsite

About The Position

This role serves as the first impression of Ohio Desk, handling responsibilities such as answering phones, welcoming guests to the showroom, and providing behind-the-scenes support to the sales and leadership teams. The position involves managing client and showroom experiences, supporting furniture sales and client requests, and maintaining the showroom's appearance. Additionally, it includes sales and team support, operations and coordination, and contributing wherever help is needed.

Requirements

• 1+ year of experience in customer service, sales, hospitality, office support, or a related role
• High school diploma required
• Strong attention to detail and the ability to juggle multiple priorities
• Comfortable working in a fast-paced, collaborative environment
• Confident using Microsoft tools like Outlook, Excel, PowerPoint, and Word

Nice To Haves

• Bachelor’s degree preferred (or equivalent experience)

Responsibilities

• Be the friendly, professional first point of contact
• Welcome and manage walk-in and scheduled showroom visitors
• Support basic furniture sales and small client requests, from quoting to order completion
• Keep the showroom organized, stocked, and always “customer-ready”
• Assist the sales team with presentations, proposals, and bid documents (PowerPoint + Excel)
• Help coordinate customer visits and events, agendas, calendars, catering, signage, follow-ups
• Manage inquiries, leads from multiple platforms, and help route them appropriately
• Perform CRM data entry and provide administrative support to leadership
• Assist with content for social media platforms
• Support showroom inventory, product transfers, and floor moves
• Coordinate with Operations on showroom changes and inventory coming in/out
• Pitch in wherever help is needed, no task is too small or too strategic

Benefits

• A collaborative, values-driven team environment
• Exposure to sales, design, operations, and leadership
• Opportunities to improve skills and expand responsibilities over time
• Competitive compensation aligned with an entry to mid-level professional role
• A chance to be part of a company that has been serving Northeast Ohio for over a century

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED