Client Experience Coordinator

Medxcel • UNAVAILABLE, UNAVAILABLE

2d • Remote

About The Position

The Client Experience Coordinator manages incoming calls, emails, and voicemails for Medxcel’s Facilities department. The role analyzes and resolves caller needs, categorizes and prioritizes requests in a case management system for scheduling, and escalates emergencies to key leadership stakeholders. It also involves providing accurate information, following up, adapting to changing processes and training, and supporting other departments with data entry, analysis, peer shadowing, and specialized tasks. The position is remote, based at the home office, and scheduled for a day shift Sunday, Wednesday, Thursday, and Friday from 8:30 a.m. to 7:00 p.m. EST.

Requirements

• High school diploma or equivalent.
• Ability to type 40 words per minute.
• Experience with Microsoft Office.

Responsibilities

• Professionally manage high volumes of incoming calls, emails, and voicemails; use active listening and critical thinking to analyze caller needs and resolve issues.
• Accurately categorize and prioritize requests in a case management system for scheduling.
• Swiftly escalate emergencies to key leadership stakeholders.
• Use logic, reasoning, and available resources to provide accurate information and perform necessary follow-up.
• Adapt to shifting processes and training updates.
• Assist with data entry, analysis, and peer shadowing.
• Perform specialized tasks on behalf of other support departments as requested.
• Use exceptional communication, judgment, and composure to diffuse tense situations while navigating multiple computer applications in a fast-paced environment.

Benefits

• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Employer-matched 403(b), planning and hardship resources, disability insurance, and life insurance.
• Pro-rated paid time off and holidays.
• Tuition reimbursement, ongoing professional development, and online learning.
• Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Parental leave, adoption assistance, and family benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED