Client Experience Coordinator (Medical Aesthetics)

Essence Beauty Brands•Pueblo, CO

16h•Onsite

About The Position

The Client Experience Coordinator is the first point of contact for clients at Essence Facial Aesthetics and plays a critical role in delivering an outstanding client experience. This position is responsible for greeting clients, managing appointments, handling administrative tasks, and supporting daily clinic operations with professionalism and warmth.

Requirements

High school diploma or equivalent required
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Ability to multitask and remain calm in a fast-paced environment
Proficiency with computers, scheduling software, and basic office tools
Professional appearance and customer-focused mindset

Nice To Haves

Additional education a plus
Previous front desk, customer service, or medical/aesthetic office experience preferred
Experience handling payments and POS systems is a plus

Responsibilities

Greet clients promptly and professionally, creating a welcoming first impression
Check clients in and out efficiently while maintaining confidentiality
Schedule, confirm, and manage appointments using the clinic’s scheduling system
Answer incoming calls, respond to inquiries, and direct messages appropriately
Collect payments, process transactions, and explain services or packages as needed
Maintain accurate client records and update information as required
Coordinate with clinical staff to ensure smooth daily operations
Keep the front desk and reception area clean, organized, and presentable
Assist with administrative tasks such as filing, data entry, and inventory tracking
Uphold Essence’s standards for professionalism, discretion, and client care
Perform other duties as assigned to support clinic operations and team success