Client Experience Consultant
About The Position
Founded in 2008 and now one of the largest private aviation providers, Quincy, MA-based Magellan Jets is a premier provider of private aviation solutions, offering a comprehensive range of Jet Card ownership, On-Demand Charter, and Aircraft Sales and Management. With a focus on personalized service, Magellan Jets is dedicated to delivering customized and unparalleled flying experiences to its Private Clients worldwide. Magellan Jets and its FAA-certified Flight Operations team lead one of the industry’s most comprehensive safety management systems and protocols, providing peace of mind to the most discerning travelers.
Requirements
- At least 1-3 years of customer service experience required.
- 5-Diamond Customer Service Experience
- Consistently striving to achieve and surpass private client expectations.
- Meticulous attention to detail to ensure every aspect of the trip is perfectly coordinated.
- Excellent communication skills
- A passion for teamwork and collaboration to deliver exceptional service as part of a dedicated team.
Nice To Haves
- Bachelor’s degree preferred.
- Experience working in a hotel or for a luxury brand preferred.
Responsibilities
- Upholding Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations.
- Maintaining regular and prompt communication with clients, ensuring their needs are understood and met.
- Ability to work from the Quincy, MA office 4 days a week
- Participating in weekend coverage rotation and occasional night shifts
- Adhering to Magellan Jets’ employee customer service contract standards
- Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction.
- Arranging ground transportation, catering, and other special requests to enhance the travel experience
- Adapting to and managing changes in client requests and itineraries promptly and efficiently
- Reviewing flight itineraries to ensure safety and compliance with relevant regulations
- Tracking active flights in real-time, ready to address any issues that may arise
- Supporting any mechanical recovery or flight deviation requirements
- Providing informed advice to private clients to support their mission needs
Benefits
- Flexible Paid Time Off Policy
- Parental Leave Return-to-Office Benefit
- 9 company paid holidays
- Medical Insurance (HMO or PPO)
- Dental and Vision coverage
- Health Reimbursement Arrangement (HRA)
- Healthcare Flexible Spending Account (HFSA)
- Dependent Care Flexible Spending Account (DCFSA)
- Rx Cost Share Assistance Program
- Life Insurance & Disability Benefits (100% Employer Paid)
- Free Employee Assistance Program (EAP)
- 401(k) Retirement Plan with an employer match
- Fitness Reimbursement Program
- Pet Insurance Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
