Client Experience Consultant

Magellan JetsQuincy, MA
Hybrid

About The Position

Founded in 2008 and now one of the largest private aviation providers, Quincy, MA-based Magellan Jets is a premier provider of private aviation solutions, offering a comprehensive range of Jet Card ownership, On-Demand Charter, and Aircraft Sales and Management. With a focus on personalized service, Magellan Jets is dedicated to delivering customized and unparalleled flying experiences to its Private Clients worldwide. Magellan Jets and its FAA-certified Flight Operations team lead one of the industry’s most comprehensive safety management systems and protocols, providing peace of mind to the most discerning travelers.

Requirements

  • At least 1-3 years of customer service experience required.
  • 5-Diamond Customer Service Experience
  • Consistently striving to achieve and surpass private client expectations.
  • Meticulous attention to detail to ensure every aspect of the trip is perfectly coordinated.
  • Excellent communication skills
  • A passion for teamwork and collaboration to deliver exceptional service as part of a dedicated team.

Nice To Haves

  • Bachelor’s degree preferred.
  • Experience working in a hotel or for a luxury brand preferred.

Responsibilities

  • Upholding Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations.
  • Maintaining regular and prompt communication with clients, ensuring their needs are understood and met.
  • Ability to work from the Quincy, MA office 4 days a week
  • Participating in weekend coverage rotation and occasional night shifts
  • Adhering to Magellan Jets’ employee customer service contract standards
  • Collaborating closely with colleagues across the organization to ensure seamless service delivery with every private client interaction.
  • Arranging ground transportation, catering, and other special requests to enhance the travel experience
  • Adapting to and managing changes in client requests and itineraries promptly and efficiently
  • Reviewing flight itineraries to ensure safety and compliance with relevant regulations
  • Tracking active flights in real-time, ready to address any issues that may arise
  • Supporting any mechanical recovery or flight deviation requirements
  • Providing informed advice to private clients to support their mission needs

Benefits

  • Flexible Paid Time Off Policy
  • Parental Leave Return-to-Office Benefit
  • 9 company paid holidays
  • Medical Insurance (HMO or PPO)
  • Dental and Vision coverage
  • Health Reimbursement Arrangement (HRA)
  • Healthcare Flexible Spending Account (HFSA)
  • Dependent Care Flexible Spending Account (DCFSA)
  • Rx Cost Share Assistance Program
  • Life Insurance & Disability Benefits (100% Employer Paid)
  • Free Employee Assistance Program (EAP)
  • 401(k) Retirement Plan with an employer match
  • Fitness Reimbursement Program
  • Pet Insurance Discount
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