Client Experience Associate - Tyson's Corner

PNC • Vienna, VA

3d • $40,500 - $67,500 • Onsite

About The Position

The Client Experience Associate works within PNC's Retail Banking organization, based in Vienna, Virginia, and supports multiple branches in the region. The role delivers customer experiences intended to improve financial wellbeing, build loyalty, and grow customers’ use of PNC products and services. It handles a variety of customer interactions, explains options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff.

The associate engages customers in the lobby, helps them use technology and other resources, and applies product and procedural knowledge to address customer problems. The role also supports sales conversations through service interactions, teller interactions, and outbound contacts, while completing teller and branch operations accurately and efficiently and following policies and procedures. PNC describes the position as in-office and will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Typically less than one year of related experience; related experience or product knowledge may be needed to perform the primary duties.
• Demonstrate customer focus by considering customer needs and satisfaction in business decisions and creating customized customer solutions.
• Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Nice To Haves

• Preferred skills include accountability, banking, branch banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include accuracy and attention to detail, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
• A university or college degree, high school diploma, or GED is typically not required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Responsibilities

• Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
• Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
• Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customers’ needs.
• Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems and help identify, mitigate, and resolve issues.
• Follow policies and procedures and exercise sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Support proactive sales conversations through internal and outbound interactions, service-to-sales conversations, teller interactions, and lobby engagement.
• Support customer loyalty and grow customer share of wallet through a differentiated customer experience.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension plan.
• Stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• 15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.
• Incentive-eligible compensation based on company, business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed