Client Experience Associate - Governors Drive

PNC•Huntsville, AL

1d•Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and support an inclusive workplace. This Client Experience Associate role is part of PNC's retail banking organization and is based at the Governors Drive branch in Huntsville, Alabama. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The associate delivers customer experiences intended to improve financial wellbeing and build loyalty while increasing customers’ share of wallet. The role processes customer interactions, educates customers about available financial transaction options, identifies banking opportunities, and makes appropriate referrals. It also supports efficient and accurate teller and branch operations, follows policies and procedures, and helps identify and resolve customer problems. The position supports proactive sales conversations through internal and outbound interactions, service-to-sales activities, teller interactions, and lobby engagement. Employees are expected to focus on customers and manage risk in accordance with PNC’s Enterprise Risk Management Framework. This role typically does not require a university or college degree, high school diploma, or GED, though related experience or product knowledge may be needed. Typically, less than one year of related experience is expected. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No certifications or licenses are required.

Requirements

Typically less than one year of related experience; related experience or product knowledge may be needed to perform primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Knowledge or skills relevant to the listed competencies, including accuracy and attention to detail, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
No degree, certification, or license is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.

Nice To Haves

Accountability
Banking
Branch banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers on alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and refer customers to branch staff as appropriate.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems and help identify, mitigate, and resolve issues.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Support proactive sales conversations through internal and outbound interactions, service-to-sales activities, teller interactions, and effective lobby engagement.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service