Client Experience Associate
About The Position
Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. We have an excellent opening for a Client Experience Associate to join our amazing environment with an opportunity for continuous growth and development. The CX Associate is responsible for attending to the needs of the client by performing exceptional customer service for the Client Experience Center (CXC). Provides telephone coverage, responds to customer service requests, and completes administrative duties. Provides support in at least one trained skill the CX Associate supports (e.g., General Community, Architectural, Escrow, or Billing).
Requirements
- Excellent customer service skills.
- Ability to respond in an urgent manner, close the loop, and be an ambassador for the company.
- Ability to work under tight deadlines and consistently meet deadlines.
- Exhibit professionalism and demeanor at all times.
- Ability to manage challenging client interactions in an effective manner.
- Demonstrate effective verbal and written communication and listening skills.
- Demonstrate strong problem-solving abilities.
- Must be proficient with computer programs, including Word, Outlook, and Excel.
- Demonstrate organizational skills and ability to independently prioritize daily workload.
- Must work effectively with co-workers and clients.
- Excellent interpersonal skills.
- Verifiable references.
- Able to pass a background check.
- High School Diploma or GED required.
Nice To Haves
- Bachelor’s Degree preferred.
Responsibilities
- Respond to routine customer service requests (phone, email, chat) in a timely manner for assigned skills.
- Performance of administrative duties.
- Initiates service requests per procedures and enters information in appropriate system(s), e.g. CCaaS and HOA management software.
- Follows up on assigned interactions.
- Completes assigned administrative duties.
- Suggests updates to knowledge content.
- Execute compliance letters at the request of the Manager.
- Assist team members with the preparation and execution of required annual mailings.
- Transcribe and type documents and letters as required.
- Maintain keys, gate openers, parking permits, clubhouse rental applications, etc.
- Update and generate all required association and management reports.
- Practices and adheres to Keystone’s Core Values, Mission, and Vision.
- Any additional job duties as required by the supervisor.
Benefits
- Competitive Salary
- Work-Life Balance
- Opportunities for career growth
- Training and mentorship from successful leaders in the HOA industry
- Cell Phone Stipend
- Mileage Reimbursement
- Medical, Dental, and Vision
- Flexible Spending Account
- Pet Insurance
- Pre-Paid Legal
- Employer Paid Basic Life/AD&D Insurance
- Voluntary Life and Short-Term Disability Insurance
- Free Employee Assistance Program
- 401(k) Retirement plan with Company Match
- Financial and Health/Wellness Education
- Bereavement and Mandated Leave of Absence
- Applicable Paid Time Off (PTO)
- 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
