Client Executive VP

bswift

1d • $165,000 - $175,000 • Hybrid

About The Position

The Client Executive is responsible for building, fostering, and maintaining strong relationships with executive-level client and partner contacts. This role serves as a strategic advisor and trusted partner to clients, ensuring their benefits programs are executed successfully while maximizing the value delivered through bswift solutions. The Client Executive works cross-functionally with Client Services, Data Analytics, Sales, and other internal teams to deliver exceptional service, drive client satisfaction, and identify opportunities for growth. Success in this role is measured through quarterly Net Promoter Score (NPS) results, client retention, and expansion, supporting bswift’s position as the preeminent benefits administration organization in the industry.

Requirements

• Bachelor’s degree in Business, Human Resources, or a related field, or an equivalent combination of education and experience.
• 15+ years of client management experience with a demonstrated record of success.
• Proven experience managing executive-level client relationships within the employee benefits domain.
• Strong experience driving adoption of new products and services in a growth-oriented environment.
• In-depth knowledge of employee benefits programs, regulations, and industry trends.
• Exceptional communication, negotiation, and presentation skills, with the ability to engage executive audiences.
• Strong strategic thinking and problem-solving capabilities to address complex client needs.
• Analytical skills with the ability to interpret data and make data-driven decisions.
• Ability to manage multiple client relationships simultaneously while maintaining high service standards.
• Proven ability to collaborate effectively with cross-functional teams.
• Customer-centric mindset with a passion for delivering outstanding service and value.
• Highly organized and dependable, with strong follow-through on commitments.
• Results-driven, focused on achieving both client satisfaction and business objectives.
• Strong leadership presence, capable of influencing clients and internal stakeholders.
• Adaptable and able to thrive in a fast-paced, dynamic environment.
• Demonstrates integrity and ethical behavior in all client interactions.

Responsibilities

• Develop and maintain strong relationships with executive-level client contacts, serving as the primary point of contact for a portfolio of approximately 10–15 bswift clients.
• Regularly engage with clients to understand their strategic business objectives, challenges, and evolving employee benefits needs.
• Partner with Client Services and other internal departments to proactively address concerns, resolve issues, and ensure consistent client satisfaction and loyalty.
• Actively identify opportunities for clients to adopt additional bswift products and services, adding measurable value to their employee benefits programs.
• Lead contract renewal efforts for assigned clients, ensuring bswift is well-positioned for successful renewals with a minimum 12–18 month runway.
• Monitor and analyze key performance indicators, including client satisfaction, retention, and revenue growth.
• Provide expert guidance on benefits program design in coordination with bswift system configuration and implementation teams.
• Advise clients on benefits compliance, regulatory considerations, and industry trends.
• Leverage benchmarking and analytics, in partnership with internal Data Analytics, to position new products and services and support strategic client decisions.
• Offer insights on best practices to help clients remain competitive in their benefits offerings.
• Build and participate in regular client and internal executive report-outs, including Stewardship Meetings and Quarterly Business Reviews.
• Clearly communicate the value delivered through bswift services using data-driven insights and performance metrics.
• Collaborate with Sales to support expansion opportunities and the pursuit of new clients when appropriate.
• Serve as a client advocate internally, representing client feedback and priorities across bswift teams.
• Lead the resolution of client escalations or conflicts in a diplomatic, professional, and effective manner, leveraging appropriate internal resources.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior