Client Executive - Corporate Accounts water

NSF•Ann Arbor, MI

About The Position

The Client Executive is the strategic owner of our Corporate Account client relationships. This role is responsible for driving growth, retention, and cross selling across multiple service lines, acting as the single point of accountability for the client experience. It requires a commercially savvy, relationship-driven leader who thrives in a fast-paced, mission-driven environment.

Requirements

8+ years of experience in strategic account management, client success, or enterprise sales
Proven track record managing large, complex accounts across multiple business units
Strong executive presence and communication skills
Bachelor's degree required

Nice To Haves

Experience with Salesforce highly preferred.
Experience in related industries is a plus.
MBA or equivalent preferred

Responsibilities

Drive Account Growth and Retention
Expand revenue and service penetration across divisions by identifying upsell, cross-sell, and renewal opportunities—while ensuring long-term client satisfaction and loyalty.
Serve as the Single Point of Accountability
Own the end-to-end relationship for top-tier accounts, ensuring consistent delivery, responsiveness, and alignment across all services and geographies.
Develop and Execute Strategic Account Plans
Build actionable, insight-driven account plans that align client priorities with our capabilities, including growth targets, innovation pilots, and risk mitigation.
Engage Senior Client and Internal Stakeholders
Build trusted relationships with client executives and internal leaders to influence strategic direction and elevate our value proposition.
Coordinate Cross-Functional Delivery
Lead internal teams (labs, operations, sales, IT, etc.) to deliver seamless, high-quality service and execution across all touchpoints.
Run Strategic Business Reviews
Facilitate regular performance and planning reviews with clients to assess satisfaction, surface new needs, and align on future direction.
Champion Commercial Excellence
Apply pricing discipline, forecasting rigor, and pipeline management best practices to ensure profitable and predictable growth.
Lead Innovation and Experimentation
Identify and launch pilot programs, digital tools, or new service models that can scale across the account or sector.
Monitor and Report on Performance
Track KPIs, revenue, NPS and client feedback; report insights to leadership and adjust strategies as needed.
Mentor and Influence Account Teams
Support capability-building across regional and divisional teams, fostering collaboration and a shared standard of excellence.
Lead innovative initiatives
Introduce new service models, digital tools, and client engagement strategies that enhance value delivery.