Client Account Executive – Strategic Accounts (SAE)

Alight Solutions • York, PA

1d

About The Position

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Overview The Strategic Account Executive (SAE) is responsible for deepening and expanding Alight’s relationships with existing clients. This role blends credibility, executive presence, and a client-first mindset to ensure retention, solve challenges, and uncover growth opportunities across current accounts. The SAE is polished, professional, and comfortable engaging at the highest levels of a client’s organization.

Requirements

• 5+ years of success in account management, client success, or strategic sales within HR, consulting, brokerage, healthcare, or related industries.
• Proven track record managing mid-to-large employer accounts (5,000+ employees).
• Polished, professional presence with strong executive communication, influencing, and negotiation skills.
• Deep understanding of Alight’s solutions and delivery, with the ability to navigate client-specific nuances.
• Strong problem-solving skills with the ability to create innovative, client-specific strategies.
• Growth mindset with proven ability to identify and close expansion opportunities.
• Collaborative approach with a passion for long-term client partnership and retention.
• Excellent organizational, administrative, and interpersonal skills, with a keen ability to manage complex relationships.
• Exceptional negotiation and influencing skills, with the ability to persuade and collaborate effectively with clients, brokers, team members, and leadership.
• Demonstrated ability to meet goals and manage a complex portfolio of accounts.
• Skilled in facilitating strategic planning discussions, helping clients define and achieve key objectives.
• Strong listening, inquiry, and communication skills, with the ability to translate strategic discussions into clear, actionable plans.

Responsibilities

• Serve as a trusted advisor to CHROs and senior client leaders, presenting confidently and building executive-level relationships.
• Develop deep credibility with clients by understanding delivery nuances, supporting teams through escalations, quality issues (E&Os), and change order negotiations.
• Use this credibility and executive presence to broaden connections across client organizations, meeting additional leaders, identifying challenges, and linking them to Alight’s solutions.
• Lead renewal and retention strategies, including preparation, presentation, and negotiation, ensuring long-term client satisfaction.
• Apply a client-first, growth-oriented mindset—leveraging existing access and relationships to cross-sell and expand business.
• Collaborate with internal partners to address client challenges, coordinate resources, and deliver ROI/VOI-driven solutions.
• Tailor deal approaches to client personalities and processes, designing unique solutions rather than one-size-fits-all strategies.
• Conduct regular performance reviews with clients to share results, address concerns, and identify new opportunities for growth.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
• Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees