Client Executive 2 (Single Client)

Sodexo•Baltimore, MD

8d•Onsite

About The Position

Sodexo is seeking a Client Executive 2 – Healthcare Food Services to support operations within the Medstar Health System based in the Baltimore, MD area. At MedStar Health, we offer easy access to great health care in Maryland, Virginia, and Washington, D.C., via our 10 hospitals and more than 300 other care locations. We’re also committed to advancing your care by continuously learning and applying new knowledge. We help our patients and their families feel understood, appreciated, and confident in their care. This is an excellent opportunity for a self-driven leader who is passionate about building high-performing teams, driving operational and financial success, patient experience and developing strong client relationships that support long-term growth and retention. As the Client Executive II, you will serve as a trusted advisor to the client and play a critical role in delivering operational excellence and strengthening Sodexo’s partnership within the health system.

Requirements

Strong healthcare food service leadership experience
Proven ability to manage complex operations and unionized workforces
Demonstrated success in building strong client partnerships
Effective Communication
Proven success driving Patient Satisfaction
Driving financial performance
Leading large frontline teams in a fast-paced healthcare environment
Experience managing union labor relations, operational KPIs, and multi-unit food service programs
Bachelor’s Degree or equivalent experience
7 years Minimum Management Experience
7 years Minimum Functional Experience

Responsibilities

Oversee food service operations at Medstar Health locations
Deliver operational excellence by meeting Sodexo service commitments that are Predictable, Reliable, and Repeatable
Ensure successful execution of contractual obligations, KPIs, and performance standards
Coordinate and direct all account activities including financial performance, policy compliance, and employee development
Build and maintain strong relationships with hospital leadership and key stakeholders
Partner with Sodexo senior leadership to support client retention and growth initiatives
Develop and manage annual business plans and budgets in collaboration with finance leadership
Monitor financial performance and drive strategies to maintain strong fiscal outcomes
Lead and develop frontline leaders and management teams to ensure strong operational performance
Identify opportunities for business development and growth within existing client relationships