Client Engagement Specialist – Automotive Customer Experience

Hyundai of Union County•Monroe, NC

9d•Onsite

About The Position

Hyundai of Union County is looking for a motivated, organized, and customer-focused Client Engagement Specialist to join our team in Monroe, NC. This role is ideal for someone who enjoys talking with customers, staying on top of follow-up, scheduling appointments, and helping create a smooth experience from the first online or phone inquiry to the dealership visit. You will work closely with our sales team, managers, and customers to help connect shoppers with the right information, the right appointment time, and the right next step. If you have experience with internet leads, customer calls, CRM follow-up, appointment setting, dealership sales support, or customer service, this could be a great opportunity to grow with a strong Hyundai dealership.

Requirements

Previous dealership customer communication, internet lead, call center, appointment setting, sales support, or CRM experience preferred
Automotive experience is a strong plus
Excellent phone, text, and email communication skills
Comfortable making outbound follow-up calls
Able to handle inbound customer inquiries professionally
Organized, consistent, and detail-oriented
Comfortable using computers, CRM tools, email, and texting platforms
Positive attitude and team-first mindset
Reliable, punctual, and coachable
Able to follow a structured process
Strong customer service mindset
Ability to work in a fast-paced dealership environment

Nice To Haves

The best fit for this position is someone who enjoys helping customers, communicates clearly, follows up consistently, and understands the importance of turning interest into scheduled dealership visits.
If you currently work in a dealership role where you handle internet leads, customer calls, CRM follow-up, appointment setting, or sales/service scheduling, this could be an excellent next step.

Responsibilities

Respond quickly and professionally to internet inquiries, phone calls, texts, and emails
Schedule sales and service-related appointments
Confirm appointments and help improve customer show rates
Follow up with customers before and after their dealership visit
Manage customer communication through the dealership CRM
Keep accurate notes, tasks, and follow-up records
Support sales managers and sales consultants with customer updates
Help convert online and phone inquiries into showroom visits
Maintain a helpful, upbeat, and professional communication style
Track daily calls, appointments, confirmations, and customer outcomes
Assist with owner follow-up, sold customer follow-up, and unsold customer follow-up
Help create a smooth customer experience from first contact to dealership visit