Client Engagement Specialist

Dow Jones•New York, NY

3d•$75,000 - $95,000

About The Position

The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You will retain the existing contract revenue within existing buying centers and support new sales into these accounts made by the Account Executive. You will partner with our teams to ensure the clients needs are met to support the renewal. You will develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of your assigned accounts. You will report to the Regional Sales Manager.

Requirements

Minimum of 3 years of proven success in customer engagement or B2B sales
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent project management and organizational skills with a keen attention to detail
Proficiency in Microsoft Office Suite & Google Drive

Responsibilities

Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year
Support new sales into existing accounts to ensure maximum customer Return on investment with DJ
Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs.
Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities.
Maintain accurate and appropriate client records within our systems.
Communicate with clients mainly via telephone and email.