Bachelor's Level Client Engagement Specialist

Mental Health Resource Center•Jacksonville, FL

22h•Onsite

About The Position

The Client Engagement Specialist serves as the first point of contact for individuals accessing MHRC’s Comprehensive Service Centers (CSCs), providing a welcoming and supportive entry into care. This role supports timely, person-centered engagement by completing pre-appointment activities such as screenings, intake updates, required assessments, vital signs, and evaluation of health-related social needs to support treatment planning. This position promotes recovery-oriented care, strengthens engagement, and helps ensure smooth transitions into appropriate services across MHRC programs.

Requirements

Bachelors degree in Social Work or a related Human Services field from an accredited university or college required.
Minimum of one year of experience in human services or behavioral health required.
Must demonstrate proficiency in MHRC EHR System within three months of employment.
Proficiency in Microsoft Office and email are required.
Strong communication and interpersonal skills; ability to work effectively with individuals, families, providers, and team members.
Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required for all positions.

Nice To Haves

experience working with adults with mental illness preferred.

Responsibilities

Serve as the initial, person-centered point of contact for CSC clients.
Guide individuals through intake and pre-appointment processes, including required forms and screenings (e.g., C-SSRS).
Conduct Health-Related Social Needs (HRSN) screenings and enter data into the EHR.
Obtain and document vital signs, BMI, tobacco use, and other health indicators.
Register clients in the EHR with accurate demographic, clinical, and administrative data.
Obtain and document consents and required regulatory forms.
Complete documentation in accordance with state and agency guidelines.
Identify health risks and provide brief interventions or referrals as needed.
Update allergy and medication information using available pharmacy data.
Provide tobacco cessation education and resources when appropriate.
Facilitate warm hand-offs to internal and external providers.
Identify social determinants of health (SDOH) barriers such as housing, transportation, and identification needs.
Collaborate with care teams to support smooth transitions into services.
Identify individuals at risk of suicide and initiate appropriate interventions.
Recognize and report concerns related to abuse, neglect, or trauma per policy.
Educate clients on services, rights, and available supports to encourage engagement and empowerment.