Client Engagement Specialist - RRH

Jericho Project • New York, NY

2d • $43,000 - $45,000 • Onsite

About The Position

The Client Engagement Specialist (CES) will provide services with an awareness of, sensitivity to, and respect for diversity of culture, ethnicity, gender identity, physical and mental abilities, sexual orientation, race, and spirituality or religion. The Client Engagement Specialist will be responsible for engaging with all Rapid Rehousing Young Adult and Veteran clients, providing support and guidance to secure stable housing and supportive services. The Client Engagement Specialist will be responsible for outreaching potential and existing Young Adults and Veterans for Rapid Rehousing. CES will assist with pre-screening clients, escorting, identifying local resources, organizing recreational and social events, and completing financial assistance requests for Rapid Rehousing participants.

Requirements

• High School diploma required. Associate or Bachelor’s degree preferred but will consider extensive experience in lieu of education.
• Peer/ Recovery Coach, or CASAC credentials highly preferred.
• Must have personally experienced homelessness/housing crisis while between ages of 18-24 previously or have work with homeless Youth & Young Adults.
• Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.
• An understanding of the LGBTQIA+ community and issues specific to the young adult population.
• Candidates must be a self-starter with the skills and energy to work with high-need Young Adults.
• Must possess strong organizational, presentation, verbal and written communication skills and computer proficiency.
• Must have strong engagement and interpersonal skills.
• Ability to lift up to 50 lbs.
• Ability to travel to various sites.
• Ability to speak, hear, see, and write.
• Ability to use a computer and related software programs.
• Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Nice To Haves

• Associate or Bachelor’s degree preferred but will consider extensive experience in lieu of education.
• Peer/ Recovery Coach, or CASAC credentials highly preferred.
• Must have personally experienced homelessness/housing crisis while between ages of 18-24 previously or have work with homeless Youth & Young Adults.
• Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.

Responsibilities

• Working with the clinical and workforce development staff to identify areas of need that the young adults may have and support and assist program participants in addressing the need.
• Accompany YAs to Housing Court, Section-8 briefing appointments, HRA office, Social Security Office, housing inspections, and apartment search as required.
• Work with the YAs to gain education/career-oriented skills and assist in meeting their service plan goals.
• Maintain a caseload of 50+ clients who may need one-time service assistance or ongoing supports.
• Plan, organize and participate in small groups and events held at the RRH office to encourage and support YA. At least 1 group workshop monthly.
• Invite newly enrolled participants to the monthly RRH Meet and Greet Orientation. CES will also be expected to facilitate the meetings and maintain an updated PowerPoint presentation.
• Collaborate with Program Director, Assistant Director, Case Managers and Career Counselor for the continued development, motivation, and mentorship of program participants.
• Conduct outreach to community organizations, schools, housing courts, food pantries, VA, drop in centers, and other locations to identify resources and opportunities for those YA’s and Veterans residing in the program.
• Conduct outreach to community organizations and other non-profit organizations to identify YA’s who are in need or would benefit from participating in the RRH program.
• Develop and maintain the community linkages necessary to facilitate referrals – This will assist in the maintenance of a resource binder which such resources.
• Maintain an effective working relationship with external community partners and maintain steady communication and rapport with the program staff.
• Participate in staff meetings and trainings.
• Actively assist and participate in all program activities and special events as needed.
• Conduct individual or group life-skills sessions in order to enhance or develop participant’s skills set in maintain self-sufficiency and housing maintenance.
• CES will also complete excel purchase orders and Financial Assistance Requests for any materials that may be needed for participants to practice life skills learned.
• Facilitate roommate match up agreements and mediation sessions upon request.
• Assist with completing suicide and safety assessments for YA’s experiencing symptoms of mental health, intimate partner violence, and other related traumatic experiences.
• Maintain accurate and up-to-date client files for activities performed inputting all case notes into Awards within 72 hours.
• Assist with the practice and implementation of affirming LGBTQIA+ practices within the work place.
• Carry out other duties as assigned by Program Director/Assistant Directors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED