Client Engagement Representative

CIBC • Chilliwack, BC

7d • Onsite

About The Position

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Centre. As a Client Engagement Representative, you will be the first point of contact for most clients entering the banking centre and will engage clients in conversation to understand their immediate needs and identify opportunities. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs and introduce them to the appropriate team member. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

• You put our clients first.
• You engage with purpose to find the right solutions.
• You go the extra mile, because it’s the right thing to do.
• You're motivated by collective success.
• You know that teamwork can transform a good idea into a great one.
• You know that an inclusive team that enjoys working together can bring a vision to life.
• You're digitally savvy.
• You seek out innovative solutions and embrace evolving technologies.
• You can easily adapt to new tools and trends.
• You love to learn.
• You are passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• Values matter to you.
• You bring your real self to work and you live our values - trust, teamwork, and accountability.
• Branch Banking
• Client Service
• Customer Engagement
• Customer Experience (CX)
• Identifying Opportunities
• Product Knowledge

Responsibilities

• Help clients manage their accounts and products.
• Focus on each client experience and make every interaction meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client’s shoes.
• Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
• Become a technology expert.
• Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Benefits

• competitive salary
• incentive pay
• banking benefits
• a benefits program
• defined benefit pension plan
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees