Client Engagement Representative

CIBC • Vancouver, BC

11d • Onsite

About The Position

As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Centre. As a Client Engagement Representative, you will be the first point of contact for most clients entering the banking centre and will engage clients in conversation to understand their immediate needs and identify opportunities. You will use your knowledge of financial services products to help clients with their day-to-day banking needs and introduce them to the appropriate team member. At CIBC, the work environment is most optimal for you to thrive in your role, requiring you to be on-site full-time.

Requirements

• You put our clients first and engage with purpose to find the right solutions
• You go the extra mile, because it’s the right thing to do
• You're motivated by collective success and know that teamwork can transform a good idea into a great one
• You know that an inclusive team that enjoys working together can bring a vision to life
• You're digitally savvy, seeking out innovative solutions and embracing evolving technologies
• You can easily adapt to new tools and trends
• You love to learn and are passionate about growing your knowledge
• You bring your real self to work and live our values - trust, teamwork, and accountability
• Legally eligible to work at the location(s) specified

Responsibilities

• Engage clients in conversation to understand their immediate needs and identify opportunities
• Use knowledge of financial services products to help clients with their day-to-day banking needs
• Introduce clients to the appropriate team member
• Help clients manage their accounts and products
• Focus on each client experience and make every interaction meaningful
• Connect clients to the right CIBC team members who can help them reach their goals
• Listen, ask questions, and put yourself in the client’s shoes
• Act like an owner by taking accountability for client issues
• Know when to lean on others to build a better solution together
• Introduce clients to our mobile banking applications, assisting them to better manage their banking needs

Benefits

• Competitive compensation
• A banking benefit
• Wellbeing support
• Employee and family assistance programs
• MomentMakers, our social, points-based recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed