Client Engagement Manager
About The Position
The Client Engagement Manager is the account relationship manager for corporate clients. You are responsible for renewals and upsells and for maintaining and expanding relationships at a wide variety of levels within clients while at the same time seeking out and developing new growth opportunities to be closed in collaboration with our sales department. In this role the CEM ensures client satisfaction resulting in high client loyalty and maximized penetration and utilization of CCC products in the assigned group of clients. Client retention and overall revenue growth through close client engagement are critical KPI’s The selected candidate will reside within commuting distance of our Danvers, MA headquarters and will be expected to work in the office as requested for training, meetings and events - up to 2 days a week. You must be able to work and attend meetings in Eastern work hours.
Requirements
- 3-5 years corporate client account management and client retention experience a must
- Proven B2B sales/renewals success, including business development capabilities to mine accounts for upsell opportunities
- Demonstrated ability to enhance relationships, develop new internal contacts across all levels and cultures
- Ability to consistently demonstrate innovation and sound judgment when making decisions
- Exceptional interpersonal skills and written communication skills, comfortable delivering formal presentations
- Travel approximately up to 20%
Responsibilities
- Act as a strong high touch resource to clients, driven through a comprehensive understanding of client and CCC products.
- Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship and securing the renewal.
- Maximize account growth by identifying new revenue sources and by promoting products and services.
- Analyze and documents business problems from the customer perspective, identifies trends and recommends solutions based on the products.
- Escalation point for handling difficult client issues, high severity requests, or issue escalations.
- Act as customer advocate to ensure that all departments understand customers’ needs and requirements.
- Conduct occasional training with client staff to ensure proper utilization of the licenses and supported products.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
