Client Engagement Manager

AZX • Seattle, WA

5d • Remote

About The Position

We seek an experienced Client Engagement Manager to bring sharp organizational instincts and a passion for delivering transformational client outcomes. You’ll be one of the first full-time project leaders at AZX, working closely with company founders and engineering teams, and you’ll have a significant impact on both client success and how we scale our delivery model. You will help foster a culture of operational excellence, client trust, and continuous improvement as we grow the company. Some projects are enterprise-scale, while others are fast innovation cycles — over time, you’ll also help us build internal playbooks and frameworks that accelerate client value. You’ll join a company founded by experienced veterans in climate and AI. The team brings exceptional expertise from Microsoft, AI2, ARM, acquired startups, and even a major utility, including PhDs, published ML researchers, and former industry executives.

Requirements

• 5 to 10 years of project, program, and/or product management experience leading technology initiatives with mid- to large-size customers
• Domain expertise in one or more critical industries we serve (energy, utilities, real estate, logistics, climate, or infrastructure) with an understanding of their unique data, regulatory, and operational challenges
• Proven track record of delivering custom-built software and data solutions (not just SaaS deployments) with measurable business impact
• Hands-on experience working with or deploying AI, machine learning, or advanced analytics solutions, with the ability to translate between technical and business stakeholders
• Strong technical literacy with the capability to engage deeply with engineers on topics like system architecture, APIs, data pipelines, and ML model deployment while maintaining strategic oversight
• Demonstrated success managing complex, multi-stakeholder initiatives in environments of ambiguity and rapid change
• Familiarity with cloud-native environments (AWS, GCP, or Azure), CI/CD pipelines, and modern software development practices
• Proficiency in project management methodologies and tools (Agile, Kanban, Jira, Asana, etc.), with the judgment to adapt process to the situation
• Excellent communication, facilitation, and problem-solving skills with the proven ability to distill complexity, surface risks, and drive clear decision-making
• Bachelor’s degree in Business, Operations, Critical Industries (Environmental), or similar; advanced degree a plus
• High emotional intelligence and collaborative mindset
• Passion for client success and positive climate impact
• Enjoy celebrating others’ success and contributing to a supportive, fun environment
• Comfortable making decisions in the face of ambiguity and course-correcting as needed
• Must be authorized to work in the United States on a full-time basis
• Willingness to travel occasionally for client meetings and company summits

Nice To Haves

• Experience in both startup and enterprise environments
• Contributions to the professional community (industry forums, online posting, networking, etc.)
• Bachelor’s degree in Computer Science, Engineering, or related technical field

Responsibilities

• Lead client engagements from initiation through delivery and post-launch support, ensuring measurable outcomes and client satisfaction
• Build trust and confidence with clients by acting as a strategic partner and ensuring effective deployment of solutions
• Facilitate workshops (AI perspective, initiatives, strategy) and translate outcomes into structured plans of action
• Coordinate software design and implementation processes, aligning engineering, AI specialists, and client stakeholders
• Establish and maintain project standards, documentation, and repeatable processes to improve efficiency
• Identify risks, manage dependencies, and ensure timely delivery of milestones
• Provide clear communication and reporting to both clients and internal stakeholders
• Contribute to building AZX’s project management practices as we scale

Benefits

• Competitive early-stage startup compensation (based on capabilities, experience, and location)
• Bonus eligibility
• Health insurance with meaningful coverage for dependents
• Flexible paid time off
• Equity
• Fully remote culture with a cluster of teammates in Seattle
• Training and learning opportunities
• Be part of a fast-growing, profitable, mission-driven company with industry leading clients tackling the massive opportunity of AI transformation in critical industries

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level