Client Engagement Manager

LAC Federal•Washington, DC

17d•Hybrid

About The Position

LAC Federal is seeking a Client Engagement Manager (CEM) available in the Washington DC Metro Area. Responsibilities of this position include owning and cultivating client relationships for assigned clients through regular communication and interacting with company employees at client sites. The CEM will oversee multiple client projects at one time, proactively monitor staff performance, manage project costs, identify and pursue new business opportunities at existing clients. This position is predominately remote with an expectation of visiting client sites when needed throughout the Washington DC Metro Area. A corporate office is available in the Metro Center in downtown Washington DC and another corporate office is available in Rockville, MD. This is a full-time permanent position with benefits. We do not offer relocation for this role. Candidates must live within the Washington DC Metro Area and must have access to transportation to visit client sites on an as needed basis.

Requirements

Bachelor’s Degree
At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role
Strong interpersonal and client facing skills
Ability to build relationships with federal clients and manage both on-site and remote employees
Excellent organizational skills, time management and strong communication

Nice To Haves

Experience in a client facing role within the federal space
Preliminary knowledge of federal contracting
Strong preference for a background in libraries, archives and museums
Demonstrated experience managing multiple teams and projects
Business development experience

Responsibilities

Maintain proactive and positive relationships with assigned clients, correcting all issues related to the contract and regularly checking in on contract progress
Manage all assigned employees including regular check-ins to monitor performance, recruiting efforts, employee reviews, and corrective actions
Assist the recruiting team with backfilling open positions, serving as liaison between client needs and recruiting team
Drive employee engagement and cultivate strong culture across company contracts
Liaison between on-site clients and corporate functions (i.e. finance, HR)
Manage contract deliverables by proactively managing project staff and scope of work
Assist in the review and processing of timecards and invoices each month
Actively identify and pursue growth opportunities at assigned agencies and support proposal efforts as needed