Client Engagement Manager (Technology)
About The Position
At SSR Total IT, client success is the business. As a Client Technology Engagement Manager, you will own the technology direction for key accounts and provide strategic oversight to many growing clients — serving as their primary advisor, escalation point, and long-term technology partner. We have been a trusted IT partner for 30 years, recognized on the Inc. 5000, serving small and midsize businesses across two locations with a team of 55 professionals delivering managed IT, security, procurement, and development solutions. Our culture is guided by our core values: Client Driven, Elevate Others, Do the Right Thing, Thirst for Knowledge, and Professionalism. The Client Technology Engagement Manager serves as the primary liaison between SSR Total IT and its SMB clients. This person is responsible for ensuring client success by aligning technology solutions with business outcomes, managing relationships across a portfolio of key and growing accounts, and coordinating the delivery of SSR services. This position is not passive account management. The Client Technology Engagement Manager owns the client relationship end to end, coordinating service delivery, identifying opportunities for growth, and ensuring every client's technology is serving their business goals. This role is ideal for someone who combines business acumen with a strong understanding of IT, and who thrives in a fast-moving, client-facing environment.
Requirements
- Experience in client-facing IT coordination, operational leadership, or educational leadership.
- Strong understanding of IT solutions, coupled with business acumen and the ability to translate technical concepts for non-technical audiences.
- Demonstrated ability to manage multiple stakeholders, projects, and priorities simultaneously.
- Comfortable working in a fast-paced, collaborative environment with high client expectations.
- Familiarity with managed IT services, infrastructure, cybersecurity, or cloud platforms is a must.
- Proven track record of account growth or client retention in a technology services environment.
Responsibilities
- Serve as the primary point of contact and relationship owner for 20+ key accounts and 20 to 30 growing secondary clients.
- Coordinate delivery of managed services, infrastructure, security, and development projects across client accounts.
- Identify and pursue opportunities to expand SSR solutions within existing client accounts, contributing to account growth and retention.
- Ensure client technology strategies are aligned with their business goals and that SSR delivery consistently meets agreed-upon outcomes.
- Participate in Strategic Business Reviews and client planning sessions to translate business priorities into technology recommendations.
- Work closely with SSR's engineering, managed services, and procurement teams to ensure seamless delivery for each client.
- Track client satisfaction, escalate issues when needed, and drive resolution with internal teams.
- Contribute to documentation, account planning, and internal reporting on account health and growth opportunities.
Benefits
- 401(k) + Profit Share
- Quarterly Bonus Program (SSR Share)
- Health, Dental, Vision, Life & Disability Insurance
- Paid Time Off & Holidays
- Training & Professional Development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
