Client Engagement Coordinator

Sidley Austin•New York, NY

1d•$60,000 - $65,000•Hybrid

About The Position

The Client Engagement Coordinator is a key team member within the Marketing Department. The Coordinator supports the regional Business Development and Marketing team with a variety of activities focused on promoting the lawyers and practices in the region and enabling client engagement. They take an active role in learning about the lawyers, practices, and clients of the Firm and work closely with colleagues across offices and functions to assist with a range of integrated business development and marketing efforts.

Requirements

A Bachelor’s degree from an accredited university
Excellent writing and proofreading skills
Proficiency in Microsoft Office and Outlook
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Superior relationship building skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities

Nice To Haves

Previous professional experience, especially event management and/or marketing
Knowledge of customer relationships, pipeline, and experience management databases such as InterAction, Salesforce, and/or Foundation
General understanding of legal competitive landscape

Responsibilities

Coordinates the production and distribution of various legal updates sent to clients, including formatting documents for print, web, and email, obtaining appropriate approvals from lawyers and colleagues, posting to the website and other databases, and creating post-distribution readership reports
Works with the marketing team to plan and execute Firm sponsored and hosted client events, including distributing invitations, processing registrations, maintaining registration lists, coordinating the production of event materials, staffing the events, and assisting with post-event follow up
Supports the office’s client entertainment activities, including management of the Firm’s ticket assets and allocation system
Coordinates with the Digital Communications team to maintain website content
Assists in drafting internal announcements as well as news items for the website and social media platforms
Assists with the preparation and tracking of regional awards and rankings submissions
Coordinates sponsorships for regional conferences and seminars
Coordinates with the Creative team to develop and distribute event invitations and sponsorship ads
Drafts and updates lawyer biographies
Coordinates professional photos for lawyers
Manages office inventory of client gifts
Generates and updates marketing materials as requested by Department members, such as brochures and presentations
Maintains the Firm’s CRM system: tracks activities for clients, alumni, and friends of the Firm; ensures that contact information is accurate and up-to-date and that contacts are associated with the proper mailing lists; generates and formats reports as needed; and guides secretaries in the effective use of the CRM system
Assists in maintaining and updating marketing department databases and records to track regional events, rankings and awards, experience, team calendar, etc.
Performs basic research and data collection on clients and contacts, industries, and competitors
Maintains accurate records for marketing expenses and prepares payment requests for approval
Assists with the Marketing Department’s support of other Firm departments (HR and Recruiting, CLE, Pro Bono, etc.)
Interacts with vendors as needed
Administrative and other projects as assigned