Client Director- West

Nexthink•San Diego, CA

1d•$113,000 - $176,000•Remote

About The Position

As a Client Director, you will own Nexthink's most important and complex enterprise relationships. This is not a traditional account management role. You are the executive face of Nexthink to a defined portfolio of marquee accounts — driving renewals, expanding platform adoption, and building the kind of multi-threaded, CxO-level relationships that create lasting customer loyalty and significant revenue growth. You will be the one connecting Nexthink's capabilities to what matters most to your clients: reducing IT costs, improving employee productivity, and protecting the digital workplace at scale. If you are an enterprise sales leader who thrives on complexity, operates naturally at the executive level, and knows how to turn a strong renewal into a transformative partnership — this role was designed for you.

Requirements

10+ years of enterprise technology sales or account leadership, with a track record of consistently exceeding multi-million dollar revenue targets
2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts
Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories
Demonstrated success engaging and influencing at the executive level — including CIO, CHRO, and other C-suite stakeholders
You are a strategic thinker and a skilled operator — you can build a three-year account vision and close the quarter
You run disciplined pipelines, qualify rigorously, and don't chase the wrong opportunities
You are a natural relationship builder — people trust you because you do what you say you're going to do
You are intellectually curious and learn fast — Nexthink operates in a fast-moving market, and you adapt quickly
You lead virtual teams by influence, not authority — and you're good at it
You bring the hunger of a seller and the credibility of a trusted advisor

Responsibilities

Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite.
Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence.
Partner with your clients to build a clear, outcomes-driven roadmap that aligns Nexthink's platform to their business priorities.
Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience.
Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement.
Own your book of business. You are responsible for achieving targets across licenses, renewals, and professional services — with full visibility and accountability for the commercial health of your portfolio.