Client Director - Real Estate

Alter Domus • Chicago, ND

2d • Hybrid

About The Position

Alter Domus is hiring a Client Director to lead client delivery for a portfolio of Real Estate client companies. The role oversees the daily management of a Real Estate team and is accountable for team performance, P&L, and KPIs, with the aim of exceeding client expectations.

The Client Director serves as an escalation point for clients, provides technical guidance to clients and internal teams, and supports business development activity as a subject matter expert. The role also promotes operational efficiency, compliance, risk control, cost discipline, and a high-performance culture. The position is accountable for maintaining high social and environmental responsibility standards within the Real Estate team.

The Client Director reports to the Head of RE Client Operations and works with colleagues across business leadership, sales, relationship management, service delivery, finance, legal and compliance, risk management, IT, and human resources.

Requirements

• Recognised professional qualification.
• 8–10 years of relevant Funds Real Estate experience.
• Experience in people management and team performance.
• Ability to persuade and influence, and to lead, motivate, and delegate.
• Strong communication and presentation skills.
• Ability to work to conflicting and demanding deadlines.
• Commercial approach to business.
• Proactive and disciplined approach to work, with a can-do attitude.
• Strong commitment to client service excellence.
• Results-driven.
• Background in accounting, business, mathematics, or a comparable discipline.

Nice To Haves

• Knowledge and experience of Yardi.

Responsibilities

• Lead and own client delivery for a portfolio of client companies.
• Oversee and manage a Real Estate team, including accountability for team performance.
• Actively manage and oversee the team’s P&L and KPIs.
• Promote best-in-class use of Real Estate systems and drive continuous improvement, operational efficiencies, and process improvements.
• Ensure the team understands relevant industry legislation, regulation, and internal working practices, and complies with local and global KPIs.
• Act as an escalation point for clients and ensure timely remediation of issues.
• Promote a culture of compliance and risk control to mitigate financial, operational, and reputational risks, with zero tolerance for backlog.
• Work with HR and peers on capacity planning to ensure adequate team resourcing.
• Participate in sales pitches as a subject matter expert when appropriate to support business development.
• Provide clients and wider teams with sound technical guidance.
• Maintain cost and budget discipline and foster accountability.
• Promote and build the Alter Domus brand and culture internally and externally, and foster a high-performance culture.
• Ensure the Real Estate team maintains high social and environmental responsibility standards.

Benefits

• Support for professional accreditations such as ACCA and study leave.
• Flexible arrangements and generous holidays, plus an additional day off for your birthday.
• Continuous mentoring along your career progression.
• Active sports, events, and social committees across offices.
• 24/7 support from the Employee Assistance Program.
• Opportunity to invest in the company’s growth and success through the Employee Share Plan.
• Additional local benefits depending on location.
• Learning resources through the Alter Domus Academy, including resources from LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed