Client Director – Business Insurance

Marsh McLennan•Livonia, MI

5d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As our Client Director on the Business Insurance team, you’ll have overall responsibility for the client relationship within an assigned book-of-business. This involves establishing and maintaining excellent internal and external relationships, seeking and understanding the client’s needs, and managing the team responsible for delivering all aspects of our services delivered. While the Client Director does not have direct new business sales responsibilities, they are expected to participate in the sales process, maintain a high client retention rate and maintain a book of business that meets or exceeds the target book of business size over time.

Requirements

Bachelor’s degree or equivalent work experience required.
In-depth working knowledge of commercial lines with 10+ years of industry experience.
Demonstrated relationship management skills with 3+ years of client management responsibilities.
Experience establishing strategy and direction for commercial programs.
Ability to coordinate multiple projects while ensuring timely and accurate client deliverables.
Effective problem solving and resolution skills.
Strong organizational, project planning and management, analytical and multi-tasking skills.
Proficiency with Microsoft Office suite required.
State Property/Casualty insurance license required.

Responsibilities

Overall responsibility for the client relationship within an assigned book-of-business.
Establishing and maintaining excellent internal and external relationships.
Seeking and understanding the client’s needs.
Managing the team responsible for delivering all aspects of our services.
Participating in the sales process.
Maintaining a high client retention rate.
Maintaining a book of business that meets or exceeds the target book of business size over time.