Client Development Specialist

Burnham Law Firm•Centennial, CO

1d•$18 - $25•Hybrid

About The Position

In this full-time role, you'll serve as the first point of contact for individuals seeking legal support, guiding them through the intake process with empathy, clarity, and professionalism. You'll help potential new clients (PNCs) feel heard and supported during one of the most challenging moments of their lives while helping our firm deliver the excellence and integrity we're known for. We understand that everyone works differently. That's why after a successful training and onboarding period (completed on-site), you'll have the option to work fully remotely or adopt a hybrid schedule, depending on your preference and performance. Either way, you'll be supported by a collaborative, mission-driven team that values your contribution and helps you thrive. Burnham Law Firm is excited to invite a dedicated and compassionate Client Development Specialist to join our dynamic team. As the first voice potential clients hear, you will play a crucial role in guiding individuals through the beginning of their legal journey. In this fast-paced environment, you'll leverage your organizational skills and empathetic communication to answer inquiries, gather essential case information, and facilitate consultations with our attorneys. Your ability to build rapport will help clients feel understood during challenging times, ensuring they receive the support they need. You will manage lead information within our Intakes systems, follow up on leads, and collaborate effectively with our team for seamless transitions to representation. If you thrive on connecting with people and are passionate about contributing to a mission-driven legal practice, we encourage you to apply and make a meaningful impact!

Requirements

Bilingual in Spanish (or other languages) is a bonus but not required
Experience in legal intake, client development, sales, or customer service is strongly preferred
Excellent verbal and written communication skills
High emotional intelligence and the ability to support clients experiencing distress
Comfortable managing high-volume communication by phone and email
Strong data entry skills and the ability to navigate intake systems efficiently
Detail-oriented, organized, and able to prioritize in fast-paced environments
Self-motivated, dependable, and adaptable to shifting priorities
Experience in a law firm is a major plus

Nice To Haves

Proficiency in G-Suite and legal intake tools is required, or you must be eager to learn these systems quickly.

Responsibilities

Respond promptly to inbound leads via phone, email, and online inquiries
Gather and input detailed information into our intake system
Build rapport and trust with individuals navigating emotionally charged legal issues
Schedule consultations with attorneys and ensure all necessary information is prepared
Follow up on unresponsive leads and assist with client outreach
Collaborate with attorneys and staff to ensure a seamless transition from intake to representation
Maintain confidentiality and accuracy in all client communication and documentation
Perform conflict checks
Track lead source and conversation data to support marketing and business developments
Assist with administrative support like uploading documents, confirming information, etc.
Ability to assist with optional after-hours or weekend on-call coverage is a plus ( Monday - Friday 6 PM - 9 PM, Saturday - Sunday 9 AM - 9 PM, Holidays 9 AM - 9 PM)

Benefits

Competitive pay
Company matching 401(k)
Medical, dental, vision, and other ancillary benefits
Paid time off
Paid holidays
Company-paid parental leave benefit, in accordance with firm policy and in addition to any applicable state or legally required leave benefits
Bonus opportunities
Company-paid quarterly luncheons
Monthly lunch-and-learn sessions to support professional growth and mental wellness
Employee Assistance Program
Opportunities for professional development and growth
Emphasis on work-life balance
Flexible work arrangements