Client Development Coordinator

Reformation • Los Angeles, CA

3d • $25 - $28 • Hybrid

About The Position

The Customer Strategy team is dedicated to creating meaningful, long-term relationships with our most engaged customers. Through personalized outreach, exclusive experiences, and data-driven insights. As our Client Development Coordinator, you will directly drive revenue growth and maximize customer lifetime value by executing high-converting, personalized outreach strategies. Partnering closely with the Customer Strategy team, you’ll translate luxury trends into sales, manage and scale a personal client book, and consistently exceed individual conversion goals and performance metrics through targeted outreach, private styling appointments, and seamless end-to-end management. This is an exciting opportunity for someone who loves fashion, has exceptional taste, and thrives on building relationships that feel thoughtful, personal, and authentic.

Requirements

• 2–4+ years of experience in fashion retail, styling, clienteling, CRM, or customer experience.
• Strong understanding of luxury or contemporary fashion and exceptional trend awareness.
• Experience building customer relationships through personalized service or outreach.
• Comfort using CRM or clienteling platforms to manage customer engagement.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Passionate about fashion, styling, and creating memorable customer experiences.
• Naturally curious with sharp instincts for trends, culture, and customer behavior.
• Detail-oriented and proactive, with a high standard for execution and communication.
• A relationship builder who enjoys connecting with people both in-store and digitally.
• Comfortable working cross-functionally and bringing new ideas to the table.
• Proactive self-starter who goes the extra mile, thrives on building from the ground up, pursues results, and is excited to help build and scale a best-in-class Client Development program

Responsibilities

• Convert VIP outreach into measurable revenue through proactive, personalized targeted communication strategies designed to deepen brand loyalty.
• Maximize styling appointment volume and conversion rates by leading proactive outreach, scheduling appointments with curated inventory pulls, and ensuring flawless end-to-end client follow-up.
• Analyze client profiles to unlock revenue opportunities, utilizing deep product knowledge to style clients and drive incremental orders.
• Translate brand approved voice and tone into effective customer communication via email and SMS.
• Surface customer insights, shopping patterns, and competitive findings to inform strategy.
• Stay ahead of cultural and fashion trends across social platforms including TikTok, Instagram, and Pinterest.
• Partner with Retail, Customer Strategy, and Cross-functional teams to support Client Development initiatives.
• Maintain customer profiles and ensure data accuracy within clienteling tools.
• Assist with reporting, campaign execution, and ongoing program optimization.
• Support VIP events, activations, and special customer experiences as needed.

Benefits

• Employer-sponsored private medical, dental, and vision insurance
• Commuter benefits
• Competitive paid time off policies including vacation, sick leave, and company holidays
• Retirement planning support with the option to invest in Environmental Social Governance-aligned funds
• Access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
• Donations to community efforts on a yearly basis
• Clothing discount
• Culture events (like our annual Ref Values week and Volunteer Time Off)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed