Client Development Analyst, Deals

Osler, Hoskin & Harcourt LLP•Toronto, ON

28d•CA$70,000 - CA$80,000•Hybrid

About The Position

Osler, Hoskin & Harcourt LLP is seeking a Client Development Analyst to play a key role in transforming the firm's 'experience ecosystem'. This role involves maintaining processes, systems, and tools to identify, create, manage, and disseminate Osler’s transactional expertise. The goal is to support winning new business, establishing market expertise, and cross-selling. This is an existing vacancy within the firm.

Requirements

Two to four years’ experience in an investment banking, investor relations, financial services or other deal-making environment.
Post-secondary education in a related discipline.
Impeccable business/B2B communication skills (both written and oral), focused on writing for business development contexts.
Strong interpersonal skills.
Strong team player with the ability to build relationships and collaborate effectively in a cross-functional matrix organization.
Intellectually curious, solution-oriented, ‘roll up your sleeves’ mindset.
Highly organized with superb attention to detail and strong client service orientation.
Ability to manage large data sets.
An understanding of legal practice in the transactional context.
Sound judgment in handling confidential, sensitive and market-facing client/matter information.
Experience with developing and implementing processes and protocols, including technology implementation and leading change.
Strategic thinking and analytical skills with the ability to provide creative and collaborative solutions.
Strong project management capabilities, including the ability to prioritize objectives, multi-task effectively, meet deadlines and be accountable for exemplary work product.
Strong proficiency with all MS 365 applications, including Excel, PowerPoint and Outlook.
Ability to work independently, and manage and prioritize tasks with competing deadlines.
An equivalent combination of education, training and experience may be acceptable.

Nice To Haves

Background in business law and/or in law firm BD and marketing.
Experience with the latest AI tools and CRM integration points to marketing communications platforms.
General knowledge of professional services firm operations with an understanding of different practices.
Ability to keep current with market and competitive trends, challenges and goals, as well as relevant technology and marketing media, including AI tools.
Familiarity with experience management software such as Foundations.

Responsibilities

Actively capture representative matters across Osler’s transactional practices (M&A, Capital Markets, Private Equity, Insolvency & Restructuring, Financial Services, Real Estate and Investment Funds, Infrastructure) by identifying transactional matters for tracking and promotion.
Draft matter descriptions for various applications and use in business development and marketing contexts, documenting permitted uses.
Analyze matters for their significance to Osler’s practices, the market, and client impact.
Timely disseminate relevant representative matters for use in new business pitches and proposals, external digital marketing, awards and directory submissions, and internal publications.
Support and improve the data governance framework for Osler’s ‘experience ecosystem’, managing the availability, usability, integrity, and security of experience data.
Drive the adoption of firm-wide behaviors, processes, and tools for a successful experience management program, engaging with legal and business personnel to communicate the importance of rigorous experience capture.
Participate as a stakeholder in the design and implementation of an enterprise technology solution for Experience Management and the firm website.