Client & Design Leader, Industrial

DLR Group•Phoenix, GA

1d•Hybrid

About The Position

DLR Group is seeking a Client & Design Leader for its growing Industrial sector. This role is key in business development, managing client relationships, and leading contract negotiations. The individual will educate clients on the design process, collaborate with the project manager for financial success, and maintain consistent client contact throughout the project lifecycle. The position fosters a collaborative and innovative work environment, ensuring client and DLR Group goals are met. DLR Group is an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new builds, renovations, and adaptive reuse projects. They are 100% employee-owned and operate with interdisciplinary teams focused on collaboration, open information sharing, shared risk and reward, value-based decision making, and technology proficiency. The firm is committed to sustainability goals and values such as commitment, creativity, environmental stewardship, fun, integrity, ownership, sharing, and teamwork.

Requirements

Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field
At least 10 years of professional experience in the AEC industry
At least 5 years in a client-facing role
Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
Expertise in design techniques and tools for producing technical plans, drawings, and models
Familiarity with building methods, materials, and systems for construction and renovation projects
Strong critical thinking, time management, and communication skills, both verbal and written
Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations

Nice To Haves

Professional licensure preferred

Responsibilities

Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
Participate in client contract negotiations, manage change requests, and approve project plan modifications
Support business development initiatives by contributing to RFP responses and participating in client interviews
Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables